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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I usually send my guest information on checking 1 day before. Last weekend my future guests occupied my apartment a day before, when they got the checkin information. Thanks for my Ring and ADT cameras, I have it all on video. I reported it to Airbnb. I a... Latest reply by Helen3

Lately it’s apparently the new policy of Airbnb to believe anything a guest will say in order to receive refunds.a guest waited several weeks and then claimed that my cabinet had molds inside. It was a private cabinet but not only this was the deception, ...

I had a guest recently that left used vaginal wipes on a living room table, menstrual blood in the bathroom floor, wine glass in the sofa cushions - then when I left a private note to say this behavior was disgraceful I got a **bleep**ty review !what do y... Latest reply by Jennifer1897

Greetings Host. I recently experienced a guest that left my home less than favorable. In addition the guest took the garage remote and put a padlock on the gate entrance to access the front door. The cleaners had a hard time entering the home. There w... Latest reply by Qiana2

We have been hosts now for over 5 years, and probably more like 10. In the past our guests have been amazing - house has been well looked after, cleaned immaculately, one guest even bought new wine glasses after they broke one! But this year, three out of...

Anyone know of a way to find out how many times your listing has been added to their favorite list?

Hi everyone. Does anyone have a particular key pad or lock box to recommend for letting guests in on their own? Latest reply by Chill-and-Relax0

Has anyone experienced the below AirBNB "response" regarding their inability to send a cancellation payout due to non-collection from the guest? "GUESTXXX had to cancel ReservationXXX for ListingXXX . As we previously notified you, because we wer...

My partner and I are away and decided to put our apartment on air bnb even though it's our primary residence and has all our personal items in it, we thought one air bnb stay would be fine, it was a New Years booking and the guest seemed mature and respon... Latest reply by Ashley678

I am hosting a couple who is booked for 33 nights. What are my responsibilities i.e. cleaning and laundry. I told them I would launder the sheets and towels if the would bring them to me. I have all necessary cleaning products in the apartment, and don't ... Latest reply by Emily487