Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

We provide fresh flowers in the rental as part of our setup/decoration. By coincidence, the last two bookings have had guests who are allergic to them. Luckily, they were very understanding and we were able to work out a speedy resolution. Most guests L... Latest reply by Emilia42

Hello, I am having troule with telling a person they cannot have a dinner party in my condo. I am very new, first guests are arriving today! I have someone requesting a one night on July 2 for a dinner party for 10 people. I initially thought oh, nice, ... Latest reply by Alexandra316

Hi guys, so as travel season starts to pick up, what are some of the sanitizing/disinfecting services that you are doing and or what companies are you using? Also do you have any recommendations? Latest reply by Anna8934

Breaking Stereotypes It would be nice to hear some of stereotypes you’ve learned throughout your hosting years or even of yourself. We can learn from each other to limit our differences. I will start with a little background of myself, and share what ...

I’m probably very late to the party here as i have only just heard about the 25% refund scheme, however how can this possibly work with most hosts. ALL of my booking post March 14th, April and May have been cancelled due to covid-19. Of course they have, ... Latest reply by Nikolai36

In a nutshell we just had a guest leave who although was tricky and I had a negative feeling about, left us an ok review and 4 stars. Not the normal 5 but not worth losing sleep over. I did go out of my way for this man who nitpicked at little things and ... Latest reply by Yadira22

For hosts in the U.S., please share where you have been able to order cleaners like Clorox wipes and Lysol spray online. My pre-COVID stock is running low. TIA!

Hello community, My 1st ever air BNB guest just checked in last night, may 25th 2020. The next day, I went online to check my outdoor surveillance because I had not had a notification in about 12 hours And the system told made the camera was disconnecte... Latest reply by Mark116

Hi,We have this guest who is booked for a month. It is just a private room on the second floor whose bathroom is shared by guests of another room(which is currently unoccupied). We have a guest coming tomorrow so I went upstairs to do a clean up Of the ot... Latest reply by Helen350

Hi there, I was just wondering what kind of punishment would a host receive from Airbnb for asking a guest to cancel a reservation and pay them directly instead of using the app? I am having some ongoing issues with a refund and the host is encouraging ... Latest reply by Lou87