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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

So my house keeper left the window open and the lights on. Accidentally a few house flies came in and were attracted to the light. The people checked in and saw a few bugs and asked for a fly swatter which we provided. Then after they used all the beds an... Latest reply by Priscilla273

Hi Airbnb,I would strongly recommend you to make a campaign towards guests and hosts about best practise messaging. I have just experienced requests from guests who make me uncomfortable hosting them because of bad practise messaging.One was from a Dane w... Latest reply by Yvonne682

My current guest, who checked in a few days ago is complaining about a smell of cigarettes in the foyer of the apartment block where my Airbnb is. He has asked me to ask the Body corporate to do something about it, which I have but haven't heard anything ... Latest reply by Anonymous

I need to replace a storage cupboard and send other items to enhance my apartment. This might inconvenience the guest a bit. How would you go about it? Latest reply by Rita2164

Hello everyone, As airbnb host, we just had this strange incident: Our guests left us a really good review with comments and 5 star ratings and we reviewed them too. But several days after, I got this email from a case manager saying that she was req... Latest reply by Ina25702

I received a phone call last night. The new guest let me know that water was on the floor in the kitchen and that a pipe had broke. After having two house fires already, my mind started racing. Luckily, the home is next door. I purchased the home in June... Latest reply by M199

I do allow dogs but these guests didn't mention dogs. Are the guests breaking the rules or just rude? I didn't say anything till today (they're staying for four nights). The neighbor told me the dogs were alone outside whining (on my listing I ask not to ... Latest reply by Laura2592

I had guests in a second floor inform me that they left early because of late arriving, loud and Arguing guests on the floor below them. They didn’t out to me until after. How should I proceed, and approach the other guests, seeing as after we arrived to ... Latest reply by Anonymous

Minutes after Joining as a host, I got a very short notice booking from a local guy (Newbie on air bnb?) for his parents to visit to see him, his Uni and City. He asked how to access the apartment, I corrected him and stated it was a private room in my ho... Latest reply by Lyndall5

Hi I am new to hosting and my first guest booked for 12 nights. Hooray! - but I am now unsure how to approach the change of bed linen, washing of towels etc before the end of the stay. My space is a self contained Studio with a shared laundry, and outdo... Latest reply by Marie7240