Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Sooo... it happened. Two adults - I'm talking ppl in their 50's. I have a lower unit in my home. Couples mainly. Fine. People have sex, I know. The wild screaming - okay - put on headsets. Unfortunately, they stained my couch with sex stains. Not even... Latest reply by Anonymous

Hey there Hosts, When a guest writes a review about their stay, the host can always reply to it. Do you often reply to your guest’s review? If you do, do you have your own personal guidelines on how you reply? What are your top tips? Thanks, Ste... Latest reply by Stephanie

I am getting more and more annoyed by guests who don't respect my check-in and check-out hours - and what I thought were basic manners. Since I have self check-in available, people just show up in my house hours before my check-in time, make themselves a... Latest reply by Louise0

Los Angeles Superhost here. I booked a woman who initially booked for 3 months. She drove by my home and said oh, this looks like a busy place and parking is concerning to me. She downgraded her reservation to one month. This was in May 2018. From May-... Latest reply by Swan-V-0

Got two instant bookings today with blank (not the letter: a blank head icon) profile photos, though I have the photo requirement on. Anyone else seeing this or know if photos are somehow broken at the moment? Thanks. Latest reply by Jennifer1421

Question - Is there any negative impact to my ratings, my ability to maintain superhost, or my search rankings if I choose not to leave a review for a guest? For those interested in the 'why': I had a first time Airbnb guest. She unfortunately made a mi... Latest reply by Rc6

I have been a superhost since when i started, 2 years or so, and i recently lost it , not for some reviews but because i did a sequence of cancellations, and well, i feel so relieved. Being a superhost means people expect a lot from you and your place, ... Latest reply by Ryan562

Is it possible to contest a cancellation claimed for extenuating circumstance? I have a strict cancellation policy, but I just found out Airbnb overrode that and refunded a guest less than 24 hours to arrival. The reason given was flight cancellations o... Latest reply by Susan868

Hi everyone! As anyone ever had a guest that you felt's expectations were too high for the price and what they were getting? I have a guest that is staying at my place and I'm charging her $84/night in an area that if you got a hotel, they would charge ... Latest reply by David3267

Hi, first time poster long time lurker. I have been a host since 2014, and I rent out the basement of my house. I love airbnb and generally don't have any problems, but lately I've noticed a significant number of people who book my place that have iss... Latest reply by Kevin1322