Support with your bookings

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Hey everyone! My name is Kelsey and I am a new host here on airbnb in the lovely city of Lanesboro, MN! Everything has been going pretty smooth so far - one question I have: I have a keypad on the door to get into the apartment. I am planning on setting ... Latest reply by Emilia42

My husband and I are just getting started with renting. We have two units in a motel-turned-condo at the shore. We also just obtained two igloohome lockboxes that can have their PIN codes changed remotely.What do we do if a guest forgets to replace the ke... Latest reply by Ewan83

I'm a new host and for a while at the start I had my check-in time set at 12:00 - flexible, then I changed it to 2pm, then finally changed it to 4pm after realising I needed time to clean. During that time I had a few bookings, one of which is coming tomo... Latest reply by Guy991

During my recent stay in Eastvale. I stayed in a downstairs bedroom with a shared bathroom in a home. The listing states Private room in guest house. Not correct. Private room in their house is more accurate. My room was Hosted Min who is a Superhost ... Latest reply by Paula

Hello all, I've had a few requests for same-day bookings lately that haven't been good, and I was considering no longer accepting requests. I have also accepted same-day requests that I've ended up regretting. We have Instant Booking enabled, but if th... Latest reply by Sylvia928

Hi, we are in the process of purchasing a studio flat in Green Point and looking for a co-host who can purely complete the key drop off and collection. They would also need to manage the cleaning staff (or clean themselves) and change over the rental line... Latest reply by Robert8086

I'm about to reserve a rental for 4 months and move some of my stuff there too, but the listing looks suspiscious to me. Does AirBnB pay the host only when I'm able to get in the property and satisfied with the conditions, since I cannot visit! Also, I f... Latest reply by Mike-And-Jane0

My host is asking for the driver's license of everyone in my party (4 people). It is unusual and makes me concerned, as I have never had this request before. Is this legit? Latest reply by Aaron1227

Love AirBNB, been hosting for five years. But when I book as a guest for my own travel - I often notice that a lot of hosts put '10-11AM checkout time'. While it may make sense for some, when they have new guests arriving the same afternoon - what percent... Latest reply by Jeff528

My guest is frustrated because the 2nd payment on their reservation keeps getting kicked back. They have deleted the payment info for the old card and added new info, but it won’t charge the remaining balance to the new card. They have tried purchasing a ... Latest reply by Lesley535