Help with your business

How do I contact Customer Service. I removed their new listing discount but they keep on applying it. I am a new host and I cannot see anywhere where I can talk to someone. Think I will just raise the price by that amount. Any ideas Latest reply by Debbie1025

Is there a policy regarding how much a host should reimburse a renter when the renter is required to stay elsewhere a night or two due to a necessary repair to the unit? Latest reply by Emiel1

Why can't I set up discounts for stays of less than 1 week? My only options are weekly, monthly, 8 weeks and 12 weeks. Latest reply by Emiel1

HI all, just launched my first property and am looking for critiques on anything that may be useful to attract bookings. I have zero host reviews and would love to get some insight to generate some early bookings. FWIW, I'm using AirDNA's smart pricing fo... Latest reply by B-T-1

I am beyond confused….I am an under 30k host…. What I can’t figure out is: - if I don’t have a GST number how does it impact me or my guest? Do I make less? Do they pay more? I don’t need a GST # but it will hurt my listings if they have to pay more. - th... Latest reply by Glenda142

How do I charge a linen fee per person? At the moment the only option is per reservation, which is not entirely appropriate. I get bookings for anything from 1 person - 7 people (occasionally more). A pre-qualified linens fee for 1 person is not appropri... Latest reply by Andrea4731

Hi there, We have been air bnb'ing the basement flat of our home since June last year. It's attached to the main house (stairway descending) all bills are paid as one house. I'm currently looking for an accountant as the regs seem suite complex but can an... Latest reply by Mike-And-Jane0

Can someone explain to me the “listing price” on my home page? For the life of me I can NOT figure out how they got to this number. How do some houses near me show a much lower price but when you set specific dates they are the same exact price as me. If ... Latest reply by Jason1792

Hi! Does anyone know if there is a way of adding photos to directions, similar to the Check in instructions? Our studio is behind a maze of Greek streets and it would be really helpful to attach photos as well as instructions. Thanks in advance. Latest reply by Kim2966

Hi. Does anyone know, why I not are getting my payment for hosting?I have added Paypal as payment methods, but there is still two waiting payments, and it has been waiting for one and a half month?Can anybody help, please. Thanks, Lea Latest reply by Sybe