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Help Center results for ‘hello i am not happy about the new regulations for cancellation.if someone cancel a week before for christmas,how am i suppose to get new guests.at least before strict was the full price either they come or not. ’ Latest reply by Letti0

So recently I booked my Airbnb Room, But there's some sort of remaining balance on the reciept , "Amount Due: $6" something. How do I pay this? When do I pay this? Latest reply by Steve143

Could you explain wether a additional insurance policy is neccesary to protect the property Latest reply by Helen3

Am I allowed to email my phone # to a person who just booked my unit so I can give them instructions Latest reply by Miloud0

I need some help my accutual list price on my listing is set for $55 but when i do a search my listing showing up for $76 why?I need my listing to reflect the price i listed at so i can get bookings. Please help ASAP Latest reply by Letti0

I am waiting guests at 3-3.30 or 4 a.m. - their flight lends at 2 a.m. They booked for 5 days more than a month ago. They want to stay 7 hours after the check-out, and insist that I should reconsider and allow them this stay free of charge as I told them... Latest reply by Sarah977

We are a licenced b&b that gets most of our bookings directly from guests so we have always paid all taxes ourselves. How will I report now that part of my bookings are being paid tax through a third party? It is my understanding from reading posts that... Latest reply by Suzann1

I recently allowed a guest that was planning to stay 2 weeks to cancel after 2 nights and receiving the payout. The refund is $1500+. I cannot find any information on the refund policy. I assume that Airbnb cannot request the funds back from my bank... Latest reply by Letti0

Hi, We have 3 separate listings: Room A, Room B or Room A+B (2 bedroom rental). With Calender sync we need to block Room A+B if we get a confirmation for Room A or Room B. Is there a way to do this? Currently we linked listing Room A+B with Listing Room... Latest reply by Letti0

I just booked an Airbnb and on my receipt it says amount refunded under the payment with the full amount I paid. The booking says it is confirmed. Is there a way to check if the money actually went through? Latest reply by Linda108