Help

Hi Guys: I want to change the payment of the cleaning fees from the co-host to the host. How do I do it? Thanks. Tommy Latest reply by Germán15

So I have encountered several Airbnb's that require cash payment for utilities, and things like fridge, bed, soap, shampoo. How do you know if it is included or not? I have stayed at places where all this was free, even though it was not specified in the ... Latest reply by Abby38

Hi! I recently added HomeAway and followed the instructions to sync the calendar to my Airbnb site. The process seemed to work and I see the HomeAway information listed on my Calendar settings page. However, someone booked some days on the HomeAway sit...

Hi! So I just completed a reservation with a host from Amsterdam from 1 June till 30 but the host after accepted my reservation sent me an email that tells me that he doesnt want to rent the house for the whole month and he didnt cancel the reservation.... Latest reply by Steve143

Hi everyone! I run a B&B and have been listed with a lot of the other booking channels, but very much wanted to join airbnb. It's taken a while as my calendar was not compatible until recently, and I wanted to avoid the nightmare of potential double book... Latest reply by Matthew285

[Email address hidden for safety reasons] Latest reply by Lizzie

Dear Ladies and gentlemen, from some previous booking directly in my account, I will like to complain about the fact that I do not deserve a charge of 80 Euros as a fee for cancellation. I offered the host to stay in a temporary place instead but she re... Latest reply by Linda108

Hi. Just listed my property and got my first enquiry. How do I respond? there doesn't seem to be a way to type in my response and send it. Thanks in Advance Adrian Latest reply by Marit-Anne0

I have heard that people who forgot to bring cash can ask friends/family to send money to a host for them, and that it is easier and less expensive than using Western Union. Please let me know how to proceed with this. Thanks! Latest reply by Karen782

Hi- can anyone help me speak to somebody above a case manager at the super host line? The case manager made a mistake and altered my guest’s stay AND gave them a large refund which I did not approve. Nobody is helping me resolve this issue. The case manag... Latest reply by Matthew285