Help

Hi, I had the wrong amount for security deposit in my price settings when someone made an enquiry. I went into price settings and updated the security deposit amount, but have not yet accepted the enquiry to make a reservation. If I accept the enquiry, w... Latest reply by Steve143

For some reason, the communiques I'm receiving from Airbnb via my email are in German. I don't know how to change it back to English. Can anyone tell me where the settings button to change the language would be on the Airbnb site? This is only happening w... Latest reply by Joy43

I am Yukie, The owner of Villa Yukie Senggigi. Joe's late instant book reservation came in overnight but so did another booking from another OTA an hour or so before Joes booking. We don't check bookings at night only during business hours and under the... Latest reply by Victoria57

I try for weeks to contact airbnb with no luck. The website is really weird. I try to remove an account and it won't let me do it. Do they have anyone working on their website? Can anybody answer the questions? Thank you Latest reply by Ange2

A guest asked if my place was available during a certain period. I never accepted, I messaged him asking if he could change his dates. The next day he decided to stay elsewhere. Why is this listed now as my decline??? I want to get it changed. Latest reply by Alice-and-Jeff0

Hello, had guest that stayed from 7/11/16 to 12/11/16 - Airbnb says monies have been paid into my bank account and should be available +- 11/11/16 - today is the 16/11/16 and no monies showing in my bank account. How do i go about quering this.Marianne Latest reply by Alice-and-Jeff0

We rented our house last week for 3 nights. On arrival - the guests decided to only stay for 2 nights.Our cancellation policy is "STRICT" - so we should be given 7 days notice.AirBnb has deducted the 3rd night stay from the amount paid to us Latest reply by Violet3

I now have someone elses pictures and description on my account?! please help! Latest reply by Linda108

I shoudl have received a payment on November 2nd but it's still not there. How can I do? It's already the second time that Airbnb did this to me. The payment was done 1 week or 2 later and only because I asked Airbnb what was going on. I don't like this. Latest reply by Steve143

Hello, I am very new to AirBnb and had Instant Book turned on. Somoene booked my place for one night even though I wanted a guest who would stay a minimum of 3 nights. I had to cancel their reservation, but now my calendar is showing booked for that one ... Latest reply by _EMAILHIDDEN_63