Help

Hello, I have an enquiry from a potential guest who don't seem to be verified. Would it be best to decline them? Thanks, Shelley Latest reply by Andrea9

Hello, I am new as a host. After reading several comments on cleaning fees, I have understood that this fee is to have the place ( a room in my case) ready and cleaned when the guest arrives, or to clean the room when guest checks out. Does that mean that... Latest reply by Raffaele-and-Astrid0

Hi guys On my home page profile the cancellation policy as strict. My customer has checked in for 3 months however on the itinerary page it says "cancellation long term ,first month down payment and 30 days notice for lease termination" So does that mean ... Latest reply by Zoran12

I have a guest who, as part of his verifications, has a positive review but I cannot view it. Why? Latest reply by Keelin0

Hi, I have selected the "strict" cancellation policy.But I have a guest wanting to book a year in advance...will they have to commit the 50% deposit right now when they reserve? Do guests pay as soon as they book anything on airbnb? Katerina Latest reply by Marit-Anne0

Hi everyone, Is there a way to shorten someone's review. It's not that it was a bad review but it got a little personal and would like to delete that part? Thanks,Kristine Latest reply by Sandra126

Hi everyone. I am new to hosting and i wanted to ask your opinion about instant book? Do you advice instant book to someone that is starting to rent here? Thanks in advance. Latest reply by Paul-and-Emily0

My guest stayed for 7 nights. The weekly discount rate is 21% but for some reason my guest was charged the regular nightly rate sans discount. The 21% discount makes the 7 night stay $703 instead of $773, but my guest was charged $773. My guest also was c... Latest reply by Lyn-and-Gavin0

Hi, I keep trying to put in bank account details for future payments and it keeps coming up with an error screen. This screen suggests I contact Airbnb /support but I am going in circles. What to do. RB Latest reply by Karen-and-Brian0

Hi All! I am brand new to hosting and have a question. I have a potential guest that reached out to me about reserving my room for 2 weeks in October. They went online today to actually make the reservation, however, it tells him the dates are not free. W... Latest reply by Dee33