Help

Our guest broke a lamp but denies he or one of the friends staying with him did it. Our cleaning lady found the broken lamp on the floor of the living room after our guest checked out. I would like to engage Airbnb resolution centre to obtain a refund fr... Latest reply by Christine1

Somebody that want to rent get this message:Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again.

Is it possible to have separate reviews for each room in the same guest house? We have different quality of rooms, so we would not like that reviews are mixed. Does anybody knows if they are mixed or under same page? Latest reply by Julia66

I always leave a review for my guests and really appreciate their feedback/reviews. Are you able to email past guests to ask them to leave a review? Latest reply by Linda108

Hi!I hope someone can advise me.I have a problem with a current guests.They are smoking in a room even though the room is non smoking area.It is allowed to smoke outside all-around the garden, but in rooms not. (It written also in a house rules)Yesterday ... Latest reply by Linda108

Hello, I'm a new host yet to even have my first guests, but reservations have been made for later in July and there is a question regarding Security Deposits. I listed that one is required and my guest wrote me unclear as to whether or not what they paid ... Latest reply by Sherry19

The guests did not park the car correctly and closed the gatage door. The door hit the car and bend badly. Nobody can fix the door. It must be replaced. The cost is very high. How can I do? I just set the deposit $200. Can I use airbnb host guarantee?Than... Latest reply by Gerry-And-Rashid0

Hello Community,My listing (entire house) has a small shower... like a shower stall... no tub, no foot rest, if you are a plus size/ tall person you cant bend all the way over... This hasn't been a problem for 99% of my guests, but one person complained ... Latest reply by Gerry-And-Rashid0

Here I am trying again to get an answer to an unanswered question although some have tried to help. I would really prefer direct contact with the 'real' Airbnb team who set up the web sites. I keep getting a nonscence Currrency with 'some amount' offered ... Latest reply by Paul4

I had a guest book three nights from Thursday to Sunday. They checked in at 3pm, then at 9pm informed me that they had just been called away for work and would be leaving in the morning, cancelling the rest of their stay. Since they cancelled less than 2... Latest reply by Paul4