Hosting

Since Nov 15th 2018, we have been going back and forth with 3 Case managers.After 2 of a 7 nights booking, our guest claimed that they were bitten by beg bugs and demanded a full refund. We immediately inspected and photographed the apartment and found n... Latest reply by Kayọdè0

Please can someone help and advice me how and to who I have to address the application for a home destroyed inventory (a large double bed) that has been broken 4 night ago after Ultra Party in Split ( Croatia ) by our guests? The guests admitted tha... Latest reply by Adriana100

My property is remote and I manage it remotely. My cleaner prepares it for me, however it is self check-in and I rely on the honesty of my guests.My question relates to fluctuating guest numbers throughout the stay. EXAMPLE:Let's say I have a minimum rate... Latest reply by Marie82

With Airbnb being such a global phenomenon we are constantly getting new users all the time. Most of these users don't understand that Airbnb is a community built on trust. I've recently been getting a ton of requests from guests with 0 reviews and 1-2 ve... Latest reply by Helen350

If I search for my property it is only listed as a property for 5 or 6 guests - I have specified 6 in the listing. If I search for a property for 4 guest for example, my property does not get listed, although I would be happy for the property to be used f... Latest reply by Eustace1

Good morning everybody. Just looking for a little information please. I had a lady who booked, paid AirBnB and then accidentally cancelled her reservation, due to unfamiliarity with the app. AirBnB advised me of the cancellation and opened up the dates... Latest reply by Derek157

Does anyone know why I keep getting a "Needs Improvement" link on my site which then tells me I have negative one star in "overall rating"? My guests have been very happy, and my page shows a 5 star rating from all of my guests... What is going on? Latest reply by Carolyn419

Hi All,I am new to Air BnB and have hosted 5 people over the past 3 weeks and found my reviews to be a kick in the gut. The first had said my bathroom had grime, and when I cleaned it, I saw no sign of grime.The second said my location and value were 4 st... Latest reply by Sarah977

I wondered if AirBnB had considered using a rating other than stars? I feel many guests seem to get confused with 5 star hotel ratings when they are reviewing. I have an older home that I rent out, and I clearly state that it is partly renovated and that ... Latest reply by Edie9

Howdy!Can anyone recommend an accountant in AZ (Phoenix metro area preferred) that is familiar with Airbnb businesses? Any recommendations are greatly appreciated.