Hosting

I had a guest recently stay that was very hard to please and I could tell was unhappy with her stay. After she left, I noticed things were not as I left them. Papers had been gone through, things had been touched, even my eye cream box (I have tons of mak... Latest reply by Jessica-and-Henry0

OK, so my pet peeve is people who don't replace the toilet paper roll.I mean really guests, You are doing nothing but sitting there! You've already gone to the trouble of getting a new roll from under the sink, why not replace it?Or so I thought.Twice thi... Latest reply by Jessica-and-Henry0

My very first guests I had, were very different from their photo by about 30 years. Everyone should have up to date photos on their profile. As I was a little suprised when they arrived and not sure if they were actually the write people, they were of co...

I have been an Airbnb host for three years, renting out a room in my home. Up until the last pay out, the Airbnb host fee was computed against the room rate only. But with the last payout, they added the cleaning fee to the room rate and then applied the ...

My most recent payout from Airbnb was less than usual because according to the agent I spoke with on the phone, the cleaning fee is added to the room rate, and the 3% is computed against that total. Up until this last pay out, my host fee was computed onl...

Hey All I just had a guest book and I approved the booking. The reservation is now pending waiting for her to update payment method. She messaged me saying her credit card doesnt have high enough limit. Is there any way I can "un approve" as I have 2 o... Latest reply by Leili0

Hey folks any way i can re activate a listing i de activated by mistake ? i just wanted to unlist it .. ooops Latest reply by Justin170

Now the only option on the screen was to 'cancel' but I never confirmed a reservation from this guest!!! Now am I liable. I do not understand what has happened and I am not responsible for cancelling as I never confirmed this reservation. Help! Latest reply by Ana7

We offer instant book but ask guests to provide Airbnb with government ID. We've had a couple of people struggle with doing the ID, and they haven't booked with us. So - do we stick with what we have, or remove the need for government ID and remove inst... Latest reply by Penelope4

I am still a new host but take thing so personal. I know (I hope) this will wear off, but doubt it will. So what happened is this - had a wonderful woman reserve with 2 friends for a 2 night stay. She had been visiting the area before but her friends were... Latest reply by Jessica-and-Henry0