Hosting

Hi, I am unable to cancel a resevration from a guest...The last step shows a error message "there was a problem processing the request". Do someone know what to do in this case? Thanks Latest reply by Mary54

Hi allA guest wants to cancel his reservation but i dont want to give a full refund before i try to sell the room to anther guest.How long do i have to issue a refund. Can it wait a couple of weeks or more? Thanks Latest reply by Anonymous

I have been hosting on Airbnb for about 6+ months now and I am a Superhost as well. Airbnb community is an excellent concept and benefits both the host and the guest. The goal of being a Superhost (and maintaining it) keeps the host on their toes which gi... Latest reply by Daria20

Hello, I need some help with a few questions. My listing has checking time is stipulated between 12pm-5pm/ which is already pretty flexible. I however, try to be as accomodating as I can and I have let guest checking as early as 8 am or as late as 9pm if ... Latest reply by Alice218

I had an Airbnb guest check into my Florida house 21 days ago, and have not heard from her since. Her stay is 30 days long. I am not in Florida this month. I have been sending messages through Airbnb, text, and phone messages. Despite my gently escala... Latest reply by Annette33

my guest is trying to pay by master card but she tells me that the only option that seems to be open to her is visa card,she is in Aurtralia, where you'd think that paying with a Mastercard is accepted, I don't understand why that is not showing up as an ... Latest reply by Daniel653

HiI had a month blocked out on my calender but a booking has appeared in it. I have instant booking on so had no option to refuse before. If I now cancel, I will lose my superhost status. Has anyone had this problem before? Have a done something wrong? Al... Latest reply by Aidan3

For over three months now Airbnb's systems have failed us and Airbnb is effectively with-holding almost $1000 of payments owed to me yet inaccessible to me since Airbnb's systems consistently say there is an error ever since I updated my paypal details wh... Latest reply by Ali40

What would you have done? Sunday a guest checked into our Vermont property (converted barn) who had made a big deal about one of her three dogs being able to swim in the pool, normally not allowed. We opened the pool two weeks early and the guest left a l... Latest reply by David126

Hi everyone, My guest seems to have lost a set of keys, and I'm going to have to replace the lock on the door and get new keys duplicated. Do you guys know if you charge the guest for this, or AirBnB for this? Just want to check that I'm being fair gettin... Latest reply by Tom227