Hosting

Hi I have a booking enquiry made by a staff member for 3 other staffers. The staff member who made the booking (using her name) has the company logo for her ID and no official ID verified. This has raised a number of issues for me because I require a pe... Latest reply by Mike77

I have approved a guest to stay and it said awaiting payment, the guest has now said they cannot make it. How do I cancel this booking and free up the dates on my callander? Latest reply by Mike77

During the process WAITING FOR PAYMENT I received a booking for the same dates on another platform...Unfortunately I'd need to cancel the airbnb guest party but of course dont want to violate policies.... does someone know if while WAITING FOR PAYMENT sti... Latest reply by Mike77

Latest reply by David126

I am trying to refund a guest because she checked out a day before she was supposed to. I went through the normal channels to refund the guest, but she received no correspondence from Airbnb to accept or reject. I then escalated the issue to Airbnb to get... Latest reply by Alan40

Hi,It's been a year since the visit and I can't see the payment though it shows in the transaction history.Please help me! Latest reply by Victoria57

What is the logic of Smart Pricing? I thought it was to float the price based on supply and demand. But it seems to have more logic than I can understand. I have two rooms. One "Private room" has a bathroom just for this guest which is across the hall... Latest reply by C-C0

where do i do it? I am new to this Latest reply by David449

I have a guest who spent two out of the three nights that she booked. The third night is tonight, Saturday. She let me know yesterday afternoon that she had to leave early. When she told me, I assumed she would just leave and assume the charge of the nigh... Latest reply by Felicity10

HI Folks, I'm in England, near Brighton I've had a booking for the bank holiday weekend. My question is can I request different dates to those the guest has requested? Guest wants house for 3 days from Sat 27th - Tue 30th Aug. Ideally, I want either a 3 ... Latest reply by Andrew90