Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hello fellow hosts, I am a fairly new host, (6 mo). I've had 17 stays and 3 more are scheduled. Three of my guests have had a verification tag stating, 'Also a host'. Does anyone know if there is a way that we as hosts can view their listing after they... Latest reply by Merlyn5

I supply all condiments , tea, coffee, sugar, milk, biscuits, sauces, soup so that if they are late there is something there for them, washing tabs and conditioner, all bathroom requirements. Do I need to supply cereal? Latest reply by Drew140

Am I allowed to get the name of all the guests coming to my house prior to accepting a booking request? We can house up to 6 people and I would like to know who is included in the group in addition to the person booking. Am I allowed to request Social... Latest reply by MariaLuiza4

I got a booking request last night with a person new to Airbnb. She just sent a quick message. "Hello! Can't wait to spend nights at your place with two of my really good friends. See you soon!" She had four guests on the request, but said it was for her... Latest reply by Rich-and-Yan0

I used to set a “flexible” check-in time for my listing as I thought it would make my listing more attractive. This has never been a problem, but my last guests requested to check-in at 12:00am from the day of the booking. I asked airbnb support team if... Latest reply by Paul154

Air Bnb says "Only guests you’ve confirmed can see this information". So if I have a current guest staying but another guest who is confirmed to arrive in a week, will BOTH guests be able to see the lockbox code? Latest reply by Cheryl389

Hi, I received an inquiry from someone for 4 nights, and I received a request from someone else for an overlapping period for 3 nights. I received the inquiry first, so I was exchanging messages with the person who sent the inquiry. I preferred this per... Latest reply by Helen3

Hello, I am a new host. Does anyone have an example of Check in Instructions? Thank You Latest reply by Letti0

Hi there, i have been getting several questions around whether Air Bnb accepts multiple credit cards when a group books. I can’t find the answer in the site. Does anyone know? thanks! Nicole Latest reply by Letti0

Please, I need HELP! A guest made reservation for 1 person. She arrivies today t about 2-3 p.m. I send her information how to reach the flat and asking for the arrival of the plane. She ansered WE - arrive at 1 p.m. I asked what WE means - as the rese... Latest reply by Ute42