Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Thought I would post how I handled an unpleasant situation that just happened in case it helps other hosts handle something similar. A self-described student booked my place with three others for two nights, June 1-2. Today is May 30th, a night I blocked ... Latest reply by Russell49

FALSE ALLEGATIONS? customers checked in, stayed 6 hrs and asked for refund? Listing clearly states universal entry, does your payment get held up and do the comments stay

Hi Everyone, Would appreciate some advice from those more experienced and emotionally uninvolved Here's the scenario, I week ago, a young airbnber - only 1 previous stay - IB 2 day holiday for 2. He messaged me and said it was for his parents as a... Latest reply by Kit45

Good evening, My guests have arrived later than expected. Thats not a issue and they apologised. However they are very uncomfortable with our little dog, and wanted us to lock him in our room. He is clearly pictured on my listing page and my profile as... Latest reply by Branka-and-Silvia0

We have a no smoking policy at our cottage. Marijuana is legal in our state and certainly permissible for medical use with an RX. A recent guest inquiry stated that they planned to smoke pot during their stay as an FYI. We reminded them of no smoking ... Latest reply by Helen350

My guest for this coming weekend is very rude. He is unhappy with every policy I have and continues to communicate his displeasure in a very kurt manner. And this is before he even got here! I have been polite but ready to snap. I am pretty sure he will... Latest reply by Mark116

This reservation was made some time ago and I have been in communication with the guest, the picture was of an older couple. They were coming for a birthday celebration. Today it turns out that the birthday boy is 17 to turn 18, still 17 during the sta... Latest reply by Inna22

So I had this young couple checkin on 6/8/19 for two nights, the female who made the booking asked if I would do an early check-in, that they would be arriving at 9:00AM. I had a one night booking for 6/7/19 and was not sure how early I could check them ... Latest reply by Erika620

I am getting more and more annoyed by guests who don't respect my check-in and check-out hours - and what I thought were basic manners. Since I have self check-in available, people just show up in my house hours before my check-in time, make themselves a... Latest reply by Louise0

Hi, I'm about to host my first guest this evening. It occurs to me only now that many people expect to have a key, but I'm really not comfortable giving a key to guests at all. This is my home and I'm certain giving out keys to people will invalidate my... Latest reply by Helen427