Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi All, I have been a host for a year and a half now and just really struggle with the amount of damage that is being inflicted to my home. It is a large home and sleeps 14 people comfortably. Also, our community tends to cater to wedding guests. I fee... Latest reply by Greystone0

Hello everyone ,I hope you’re having a great week! One of the best compliments a host can receive is a repeat booking. It means your space made a lasting impression, whether through thoughtful touches, great communication, or a seamless check-in. Encou... Latest reply by Elisa

Hi, I'm looking for advice. We have current guests booked for 10 people. The maximum capacity we allow is 11. The current guests have shown up with more people than they registered and more than our capacity. In our pre arrival messages we clearly cal... Latest reply by Bhumika

Hi, Has anyone else experienced having a dispute with a guest, speaking to Airbnb and getting advice from them only to follow that advice and then be penalised by receiving a vindictive and false review and then find out Airbnb said the complete opposit... Latest reply by Helen3

Hello, I'm looking for advice on wording for my appeal for Airbnb to take down a 1-star review. Any assistance is very much appreciated! I requested it be taken down and it was refused. I was in touch with Support and was told I have one opportunity for... Latest reply by Joan2709

Hi. I've charged a £400 cancellation fee from a reservation made several months ago. It has only just been brought to my attention when it was taken off the payout for a recent stay.The guests made several false claims of problems at my property and cance... Latest reply by Dave1581

Despite overwhelming evidence, including documented policy violations, property damage, harassment, and complaints from other tenants—Airbnb refused to remove a retaliatory review from a guest whose reservation was justifiably canceled by an Airbnb Ambass...

This is regarding a difficult guest we just had who stayed for a week. As background, his wife booked the stay. She has a few good reviews but from 2019. He has 4 trips and zero reviews. We're a hard won SuperHost and Guest Favourite. Our place is a ... Latest reply by Alex

We only host long-term extended stays -- minimum 60-days. Our guests usually stay in our two furnished cottages for 2 to 6 months, sometimes as long as a year. Prior to March 2023 review length was unlimited. Then a 1000-character limit was implemented, ... Latest reply by Deborah1724

Dear AirBNB - what does this feature really mean. Its seems quite vague "Good track record: completed a reservation without incident or bad reviews" Issues with this setting 1. A guest with 1 or more past reservations but zero reviews technically has "no... Latest reply by Tara0