Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello, I recently had a more than unpleasant stay with airbnb and thankfully was refunded for this. however in retaliation the host has also input a request for a refund for “damage and cleaning fees” which is bizarre because the accusations she is making... Latest reply by Patricia2526

Dear community: I have long been a loyal and positive Airbnb guest with about 100 stays over the years. My fiance and I decided to invest in hosting our home this year. The first couple were a learning curve but certainly gave us great feedback and excel... Latest reply by Emilie

Help me book and get my sms code Latest reply by Elisa

Just a little nervous about this. This is our home...so, I think it's weird when we get these requests without any reviews, etc. Latest reply by Greystone0

Dear Airbnb PLEASE bring back your very wonderful categories to search unique and specific types of stays. There is absolutely no way to find exactly what I want anymore like “beach stays” or “cabins”. I often look for places to go based on the surroundin... Latest reply by Bhumika

Hi All, I have been a host for a year and a half now and just really struggle with the amount of damage that is being inflicted to my home. It is a large home and sleeps 14 people comfortably. Also, our community tends to cater to wedding guests. I fee... Latest reply by Greystone0

Hello everyone ,I hope you’re having a great week! One of the best compliments a host can receive is a repeat booking. It means your space made a lasting impression, whether through thoughtful touches, great communication, or a seamless check-in. Encou... Latest reply by Elisa

Hi, I'm looking for advice. We have current guests booked for 10 people. The maximum capacity we allow is 11. The current guests have shown up with more people than they registered and more than our capacity. In our pre arrival messages we clearly cal... Latest reply by Bhumika

Hi, Has anyone else experienced having a dispute with a guest, speaking to Airbnb and getting advice from them only to follow that advice and then be penalised by receiving a vindictive and false review and then find out Airbnb said the complete opposit... Latest reply by Helen3

Hello, I'm looking for advice on wording for my appeal for Airbnb to take down a 1-star review. Any assistance is very much appreciated! I requested it be taken down and it was refused. I was in touch with Support and was told I have one opportunity for... Latest reply by Joan2709