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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello everyone, As airbnb host, we just had this strange incident: Our guests left us a really good review with comments and 5 star ratings and we reviewed them too. But several days after, I got this email from a case manager saying that she was req... Latest reply by Ina25702

So we had our strangest guest of the last 5 years leave this morning and I'm trying to figure out how to word our experience into a truthful but fair review and also how to block her from staying with us again. We have a shared house. My husband, 3 kids... Latest reply by Anthony608

So, middle aged couple book a while back for 7 night stay. Lady is quite abrasive despite my chatty messages and replies/communications were a bit of a struggle. They didn’t want a meet & greet and asked me just to leave a key. I asked them to drop me ... Latest reply by Amanda660

Hi. Urgh. So, welcomed a guest here on Sunday - I left her a cheese plate and a welcome cocktail - she messaged me to say that finding them in the fridge was the 'nicest moment she'd had in a long while..' so - I know she was happy with the suite... BUT... Latest reply by Sarah977

Hello everyone!! I use the Airbnb App to accept and communicate with guests. I post guest reviews and yesterday I posted on Private notes - These wont't be shown to guests" I assumed that meant they were not to be shared with the guest but for inter... Latest reply by Brian2036

My Christmas guests sent me a great review but it was after the 14 day period had expired, so the link did not work for them. How can I get their text up on my review list; I really want it there to assist my viewers. Thanks David Latest reply by Patricia3204

Hello all! Over and over again I keep finding posts of hosts asking for advice after a negative experience and if they should or not give a bad review. Here is my plea: PLEASE, do not hesitate to leave a bad review. Airbnb is a growing community and ... Latest reply by Jeanette37

Guest did a lovely public review and then privately said she had problems with bugs in the room. I responded to the public review, explaining that we had thoroughly searched the room and found nothing. Then I realised that I had openly talked about the bu... Latest reply by Sarah977

I thought I'd share a lovely note that my guest, Holly, left this weekend after staying with us for a night. I host in a sweet little unit out in our shared backyard, so our guests often get the full experience of hanging out with our 3 small kids and ... Latest reply by Jenifer65

I have usually always taken any guest if they had reviews or not. However lately I have had issues with guests that have no reviews. At this point I would prefer to host for guests that have good reviews and I think a nice way to do that would be abl... Latest reply by Richard2262