Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

This is part of the CC Festival of hospitality, original topic created in the Italian speaking Community Center, by @Cinzia29 and translated below. -------------------------------------------------------------------------------------------- When y... Latest reply by Rishabh10

Hi everyone, The longer you host, the more you learn about what you need to make clearer for guests. This is particularly true of actions that are done differently in different countries, such as recycling. You may have realised after one group of gues... Latest reply by Sarah977

Hello everyone, We’re looking for tips regarding check-in guides you send to your guests in advance of their stay. As you know, there can be quite a few things you need to mention to your guest before they arrive, such as guidance on how to find your... Latest reply by Rita662

Hello fellow hosts, I am a fairly new host, (6 mo). I've had 17 stays and 3 more are scheduled. Three of my guests have had a verification tag stating, 'Also a host'. Does anyone know if there is a way that we as hosts can view their listing after they... Latest reply by Merlyn5

I supply all condiments , tea, coffee, sugar, milk, biscuits, sauces, soup so that if they are late there is something there for them, washing tabs and conditioner, all bathroom requirements. Do I need to supply cereal? Latest reply by Drew140

Am I allowed to get the name of all the guests coming to my house prior to accepting a booking request? We can house up to 6 people and I would like to know who is included in the group in addition to the person booking. Am I allowed to request Social... Latest reply by MariaLuiza4

I got a booking request last night with a person new to Airbnb. She just sent a quick message. "Hello! Can't wait to spend nights at your place with two of my really good friends. See you soon!" She had four guests on the request, but said it was for her... Latest reply by Rich-and-Yan0

I used to set a “flexible” check-in time for my listing as I thought it would make my listing more attractive. This has never been a problem, but my last guests requested to check-in at 12:00am from the day of the booking. I asked airbnb support team if... Latest reply by Paul154

Air Bnb says "Only guests you’ve confirmed can see this information". So if I have a current guest staying but another guest who is confirmed to arrive in a week, will BOTH guests be able to see the lockbox code? Latest reply by Cheryl389

Hi, I received an inquiry from someone for 4 nights, and I received a request from someone else for an overlapping period for 3 nights. I received the inquiry first, so I was exchanging messages with the person who sent the inquiry. I preferred this per... Latest reply by Helen3