Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hi there, i have been getting several questions around whether Air Bnb accepts multiple credit cards when a group books. I can’t find the answer in the site. Does anyone know? thanks! Nicole Latest reply by Letti0

Please, I need HELP! A guest made reservation for 1 person. She arrivies today t about 2-3 p.m. I send her information how to reach the flat and asking for the arrival of the plane. She ansered WE - arrive at 1 p.m. I asked what WE means - as the rese... Latest reply by Ute42

Hi! I am a newish (returning) host. I'd like to know what experienced hosts have found good in terms of amount of time before emailing your guests about their upcoming stay? Obviously you email them straight after their booking, but if the booking is... Latest reply by Robin4

Could some of you more experienced hosts let me know if I should be worried or not? Also, what questions would be appropriate to ask my guest to help me vet this booking - since they appear to have set-up their account just prior to booking my place ( Gvt... Latest reply by Edwin57

How do I coordinate check-in with my host? Latest reply by Kathleen197

Hi everyone. I booked a stay for 3 people about a month ago. I recently contacted our host asking if it was okay to have a fourth person stay with us. The host said it was fine, he understood our situation and would make an exception. He asked for anoth... Latest reply by Cynthia-and-Chris1

I initially listed my property with a flexible check-in and 5 PM check-out. I do keep a gap night in between guests, so I have all evening to turn over the unit even if the guest is arriving early the next day, but I'm finding that I want to build myself ... Latest reply by Helga0

Hi hosts, Just looking for your kind advice. We have some upcoming guests that would like to stay. Initially they said they were looking to come for work / leisure. After accepting the guests, they mentioned that they will need a work space (desk... Latest reply by Ange2

Hello to all my fellow Airbnb ers. My wife and I are Christian and we've always told our children that they were not allowed to have boys or girls in their rooms especially over to spend the night. We are at a crossroads as we want to honor our God and ... Latest reply by Lizzie

how do I know the guest is not in trouble with law, or hasn't had a problem with other hosts? Is the verification an background check? I'm now having problems with the association manager. Latest reply by Helen3