Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi everyone. really pulling my hair out- please help. we had a booking cancelled by Air BnB due to card payment issues. When the lady tried to rebook someone else had take her dates in an instant booking. this instant booking was the first I heard of the ... Latest reply by Shelley159

I encountered unusual problem. I got request for 30 nights stay; my night's cost is 90$, so you could imagine, that total cost should be somewhere in ballpark 2,700 plus fees, taxes etcetera. Then should come long term discount 60%. So, system calculated ... Latest reply by Guy991

Hi everyone. I'm after some help and advise as the support centre are not answering my issue. We've recently experienced an issue where a 3rd party software management company that we used to manage this air bnb (it's our only property on Air bnb) and o... Latest reply by Roseanna9

I am stunned that this is happening because this was actually Airbnbs actions that I'm being punished for it. I had a guest message me on the day of checkin to inform me that the stay is for a birthday party and she will be inviting an undisclosed number ... Latest reply by James--Pad-A-Terre-0

I’m newer to hosting with Airbnb and I’m experiencing a serious issue with one of my guests. He was late checking out, didn’t come to get his stuff (I had to put it out by the curb after he was 9 hours late to get his things) and left drug paraphernalia a... Latest reply by Jules284

Hi all, We recently had a group of people at our property who left the house in a horrible state including leaving the remains of their last few meals on the kitchen table, food everywhere and dirty dishes, and on top of that they left the top floor windo... Latest reply by Valentina32

I contacted the host of my rented cottage as there was no hot water from kitchen or bathroom taps when I got here .He informed me the hot water only is on when the oil heating is being used , but now ( being summer ) it was off . The only hot water he sa... Latest reply by Helen3

Despite the efforts by Airbnb the review system is deeply flawed and getting worse. Customers now feel entitled to refund over even the simplest things. And hosts have to bend over backwards to meet demands in order to not lose their livelihood over a sta... Latest reply by Guy991

Short story... We have a relatively new listing in our account. We have several older listings, we are superhosts, I have been hosting for about 10 years. The new listing is a cabin. We purchased it and furnished it with new stuff last summer. I had a re... Latest reply by Jennifer4492

Hello, I have not had any reservations through Airbnb in months and I don't seem to understand why. Any suggestions please? Thank You,Brenda Martinez Latest reply by HeirEllaJasy0