Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

My son and friends stayed in Manchester from 19th to 22nd June although actual booking was until 24th. Host was made aware of minor damage to one wall where some plaster had come off the wall and I provided a picture of said damage. The host had a company...

Hi, My account was closed by airbnb it had done KYC and also made a booking 2 months ago. I bought airbnb gift card amd redeemed it to make a booking after few hours my account was blocked(and closed by airbnb). I emailed airbnb support they sent gift car... Latest reply by Elisa

Hi there, I have a guest who wants to change the person in charge of the booking. Is that possible? Or would they have to cancel the reservation and then rebook with the new Booker? Thanks! Latest reply by Elisa

Hi everyone, I sometimes get a message saying that the check-out instructions message is skipped due to late booking. However it’s not a late booking at all. It’s easily fixed because I do have the option to ‘unskip’ it. But it’s annoying! Anyone else ha... Latest reply by Elisa

I have a feature set up on my account that offers guests a 10% discount with a no-refund cancellation policy. Recently, a guest requested a cancellation because they can no longer meet up with their family. I am willing to issue a refund. I need to know i... Latest reply by Elisa

In the last 3 months I think I had just 1 guest and that’s so weird! Any help please? Latest reply by Elisa

Here is the response I receive from Airbnb when I contact them about this ongoing issue. It's been over a year since this calendar sync issue started. Somehow their calendar syncs correctly with their own Airbnb guests allowing same day turnarounds. But i...

Hi. I have written check-in instructions about lockbox and parking in the browsers view "check-in method". See the image. Instructions are written in Finnish. The view says, this data is shared to the customer 48h before check-in. I always ask customer, i... Latest reply by Oskari6

Why have the icon search filters been removed from the homepage? That made it so easy for potential guests to filter through hundreds of listings to get down to a smaller number that were relevant for the type of property they want to stay at. E.g., A Cab... Latest reply by Dassi0

Last night my guest broke my box truck campers rear door handle. In the morning, after no communication from him, I went up the hill to discover the AC blasting and the door open. The cotter pin that connects the handle to the rod that acts as the latc... Latest reply by Emilie