Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I have just received a 7 month booking from Stellar Corporate Housing. Has anyone dealt with this company or know their credentials? They have booked it for a client whose identity has not been provided. Is 3rd party booking permitted by Airbnb? I am feel... Latest reply by Elisa

I booked a few months at 14400 piccea fort pierce. The listing says her name is Cindy but when I look it up a Laurie lives there. Please let me know if listing is legit Latest reply by Elisa

Had some guests book to stay 4 days in my house in London. On the second evening, got a series of frantic messages, complete with a picture, because they saw a mouse run across the garden and hide under the shed. Not inside the house, mind, just out in th... Latest reply by Elisa

I have a guest who is inquiring on a month-long stay. My concern is that she is new to Airbnb with no trips for review. While Airbnb affirms, "identity verified," she has no reviews that give me confidence she will be a good, respectful guest for a 30-day... Latest reply by Elisa

I've been a host for 6 years. My cabin is nothing fancy with a tiny kitchen and bathroom, but it's location which is totally private on a bluff with views really sets it apart. I keep it very clean and maintained . I've always been one of the cheaper cabi... Latest reply by Julie203

We booked a place in Birmingham, UK at the start of February for 18-20 July. On 10th July, the host called me and said she had "double booked" and to book somewhere else. This was after the payment was sent. We sourced our own alternative accommodation fo... Latest reply by Matt7606

I had a booking enquiry today. The text of the message was: hello,I’ve worked with a number of hotels and estates across Ireland, creating short, cinematic videos designed to boost bookings and make listings stand out.I'm now offering the same boutique-st... Latest reply by Emilie

We have had another cancellation. I know stuff happens and we are always willing to refund if we re-book. However, this guest is for 4th of July (1 week away). They used the payment plan option to book.....so even with a stric cancellation policy, it se... Latest reply by Emilie

I have a no pet policy. Recently I had a booking for four days. On the guests second day they asked to alter their stay to two days due to their service animal having an emergency. Which I accommodated. This was the first time I was aware they had an ani... Latest reply by Joan2709

I do pretty decent volume and have pretty good guest communication systems. But fairly often we have guests that aren't too tech savvy or able to navigate the platform well. They want to rebook the property for a different set of dates, but have trouble f... Latest reply by Emilie