Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

We have a 2 night minimum stay on our bookings year round. Occasionally we might customize seasonal dates for 3 or 4 nights around long weekends but never 1 night stays. This is the second time someone has managed to book a one night stay even though I di... Latest reply by Elisa

I list for $750 usd. But the info I received at booking says one guest was charged $850 and the other $921. I’m not complaining about extra money, but I don’t know if the guests were actually charged the higher price & they knowingly rented at this price ... Latest reply by Elisa

Yesterday, I went to a new place hosted by Rocio in Puerto Vallarta. I felt like the place was a bit unclean so I bought sheets. When I stripped the bed, I found the mattress was truly disgusting. It was covered in stains I took pictures and sent the... Latest reply by Zheng49

 house we are always welcome for guests and they are our responsibility BBQ,parking area, for chill amazing terrace and garden area 4Bed rooms with attached washrooms Latest reply by Elisa

This one guest has been an ongoing issue - FIrstly the used the property for 7 hours then demanded an imedieate refund at 11:48 pm or they would "report us to Airbnb". Then after checking the property to make sure nothing was stolen, we gave the refund ... Latest reply by Mary1523

I made a booking in Rochester, NY, for September 26-29. The pictures on the Airbnb listing were misleading, as I have photos of the exterior, and the property was in poor condition. I arrived an hour before check-in to find the lockbox open. When I contac... Latest reply by Mary1523

Just recently had a guest booked our spare bedroom. They were a homeless couple. Had a ton of stuff with them that filled our parking spot of our house. Was insistent in bringing it all in. They had a foul odour. Clothes were ripped up. We denied them and... Latest reply by Tony2038

So this is my first time using Airbnb, when I press the Request to book button, Airbnb asked me to verify my ID (using passport, visa, ec.) The problem is the system keep insisting that my government ID photo and the photo (selfie) I just took myself does... Latest reply by Daniel13664

Dear Colleague Host in Thailand, I am currently in Thailand, I am looking for a host that could accommodate me, my wife and my 3 year old kid for a month for 4,000 Baht. Any help and recommendation in this regard will be appreciated. Kind regardsSimeon f... Latest reply by Guy991

I had a guest checking in today but her flight got canceled due to the hurricane. She let me know immediately and said that they were trying to get rebooked. She texted me today at 3:30 and said that they decided to cancel their trip altogether because th... Latest reply by Marie8425