Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I’ve had a guest book for eight nights. She stayed the first night, I saw her once in the afternoon two days after she arrived, but she never slept here again.i was worried about her. I messaged her to find out when she wanted to get her things and return... Latest reply by Jane563

I added a last minute discount( within 7 days ) for a few weeks and then removed it. How can i see if one of my bookings got this discount? I already have a 7 day discount at all times Latest reply by Joan2709

Hi, we booked an apartment 8 months ago on Airbnb. Now, only 34 days before arrival the hosts cancels, because they have rented it to family. I have read that if the host cancelled more than 30 days in advance, there are absolutely no consequences for the... Latest reply by Shelley159

Hi, I really dont like the previous host leaving a disparaging review as it makes zero sense, it states that I left the place in a less than clean condition which I wholeheartedly dispute, maybe the host has high standards although I didnt go overboard as... Latest reply by Joan2709

My experience while visiting Siem Reap Cambodia where I booked a unit for 30 days through Airbnb. Host was not actual owner, only a third party working for a commission. I was mislead with given replies and actual instructions on my Airbnb agreement that ... Latest reply by Mike-And-Jane0

Hi so looking for some advice. I had a booking yesterday for Monday to Friday and the guest wanted to cancel after check in time as we are on an island and he stated he didn’t realise this. So update is that I asked him to cancel through Airbnb I document... Latest reply by Tracey708

This is a very serious and very dumb oversite on the app developers that needs to be fixed ASAP. When someone messages me with what is clearly spam (such as an inquiry, but are really soliciting to sell cleaning services), I do not reply. I report & blo... Latest reply by Elisa

After arriving at the room that was paid for, my host sent additional rule list including a rule that we are not allowed to bring a glass of water into the bedroom. I would never have agreed to this rule because I have dry mouth and like to have something... Latest reply by Emilie

Hi I would like to change my payment dates for the upcoming months from the 21st to 26th of each month please the reason for this is I recently started a new job and we are only getting paid on the 25th of each month. Latest reply by Joan2709

Hi I’ve had a booking tonight but the man wants to cancel he says he didn’t realise I was on an island. So he has tried to cancel but it will cost him £200 pounds. He says to cancel at my end but I’m concerned about my host status and I read I may be char... Latest reply by Tracey708