Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

I was very upset when Prasad turned up at my doorstep to say he was booked ini said that can’t be right on the calendar it is booked out how can a mistake like this be made he said he had booked an hour beforehand- please refund the amount u have taken as... Latest reply by Eleanor253

Hello everyone does anyone knows how can u get an American or UK phone number, so I can contact hosts on sites like Openrent? and I am not from UK not America I looked it up but none of them worked for me? If someone could help, I world be very grateful... Latest reply by Helen3

Hi everyone! I have guests who booked from May till August. They just let me know that they want to leave the end of July. What should I do? I’m on edge of giving them a full refund for those dates but I’m not sure if those dates will be booked. I’m also ... Latest reply by Elisa

Personally, I can't imagine someone making a reservation and not telling you they are brining a Service Animal and/or an Emotional Support Animal (SA/ESA), however both are legally allowed in your rentals. There are requirements that need to met. You may ... Latest reply by Joan2709

Hello everyone,I am an Airbnb host with the Costa Collection, and I recently faced a frustrating situation for which I seek advice from the community. A guest booked my property for a twenty-day stay, using reservation code HM28ATTY9E. The booking was mad...

Someone made a reservation and was planning to host a party, which is against the apartment rules.When I informed him through messages that he would not be allowed to enter because of what he intended to do, he decided not to show up.Now, he has left me a... Latest reply by Tayeb14

So, I had a guest stay and they left a really nice review but the overall was 4 stars. Everything else was 5 and the text of their review said, 5 star stay. So I reached out and they said it was a mistake. All of this is in the messages. They meant to lea... Latest reply by Joelle43

Guest wants to barter instead of paying - do I get penalized if I decline the reservation? Latest reply by Susan4210

Terrifying situation yesterday. I am located in the mountains of Tennessee. I've been a superhost for all five years I've been on the platform. I was booked for ALL weekends (only do weekends after May) through July, with several in August, October and ... Latest reply by Jan476

I’m reaching out for due to an unfortunate issue that I have never experienced with Airbnb. Our host for our upcoming Colorado visit informed us four days prior to arrival that there a material misrepresentation regarding the presence of air conditioning ... Latest reply by Andrea8946