Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I recently heard from a friend about their horrific experiences with Airbnb support for a cancellation. As a long time Airbnb super host I was terribly embarrassed and didn't understand what they were experiencing. Until I needed some support myself with ... Latest reply by Marie8425

Long story short, the guest is obviously trying to abuse us. Got a message stating that pool guy came and told them not to use the pool for about an hour to let the chemical circulate. Spoke to pool guy and my camera feeds and the guests were on their way... Latest reply by Danny627

Hello. I have a question, I have searched but boy it seems complicated and I’m pretty computer savvy.. I finally figured out how to get a 2 day min for weekend starting Friday and it awesome. No more ruined weekends and still booking. so my question is... Latest reply by Kevin-and-Jen3

Hello community. My Airbnb listing has been suspended with no explanation why with the exception there was a security concern. I finally got some info from an Airbnb member but he said he could not give me full picture since case was held by security. I’m... Latest reply by Niqui6

I charge a pet fee for our listing using Airbnb's functionality to do so, and up until now assumed that this was sufficient (guests disclose pets along with indicating the number of guests, then it is automatically charged). However, I recently had a gues... Latest reply by Joan2709

Appreciate the new filter for guest favorites, but that is not equivalent to booking with a Super Host, which gives me a lot of comfort when booking in an unfamiliar location. Guest ratings are always a little suspect. I hope this filter is reinstated,... Latest reply by Rob7820

Hi there! We have Google home throughout our residence that we allow guests to access as well. We have linked our Spotify accounts so guests can listen to anything they'd like throughout the home during their stay simply by prompting the Google rather th... Latest reply by Roland646

Airbnb cancelled a 33 days booking which has been held for several months 1week before check as the guest stopped payment at the bank. We have a strict cancellation policy and tried to work with the guest and explained to them they we could not cancel the... Latest reply by Rachel2932

Hi everyone. I have a big house with a pool on Cape Cod that seems to attract many "girls weekends." Several have been bachelorette related. I don't have instant booking, and always respond to their request with the below:"Hi [Name], thank you for reachi... Latest reply by Elaine701

How do I set up my place as an Airbnb but solely for corporate rentals? Latest reply by Paula