Support with your bookings

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Once a guest books, can they view the entire Arrival Guide (i.e. directions, check-in method & instructions, wi-fi details, house manual, house rules, and check-out instructions)? Or do I need to send those out separately to them? Latest reply by Hope187

After I booked a place and got the exact address, I saw that the place does not exist (it does not exist on the map and my friend who lives nearby confirmed there is a construction and the house is not yet built). I contacted customer support to report fr... Latest reply by Mike-And-Jane0

I just want to make all of my fellow hosts and hostesses aware of a guest by the name of ** who rented one of my places yesterday for one person. Luckily for me, I had an outdoor camera. There were six cars full of people that showed up at my property. I ... Latest reply by Basha0

My account was suspended 3 days ago requiring me to redo my identity verification. I have about 15 listings and guests at my properties as we speak and have been a Superhost for years. My identity was varied years ago, obviously, otherwise I wouldn't be... Latest reply by Meltem27

Do you host on other platforms other than airbnb? I am considering hosting on booking.com but i'm a bit apprehensive because it appears that they do not have the same filter as airbnb and vrbo for the kind of guests you want to book your home. Any experie... Latest reply by Matu25

We are fairly new to this(just over a year)and there is one thing that is really bothering us! We have had great reviews, we have several amenities,(snacks, drinks,etc) they give us 5 stars and say everything is wonderful but then we always get a 4 on val... Latest reply by Paula

My sisters and I purchased a $500 Airbnb gift card for my mom for her Birthday September 2019 from Kroger. She just went to use it on 5/19/20 and was told the gift card expired because she did not use it or claim it within 90 days so it is now void and t... Latest reply by Prabir2

Where the heck do I find the guests phone number? It used to be prominently displayed, stop changing things.... you are not improving the host experience. Latest reply by Kyra87

I've recently noted extremely low Views of our listings and am getting concerned- now, wondering if anyone has seen this and has some advice. We have 2 properties that have been consistently booked over the past 12 months. A couple of months back I tried... Latest reply by Paula

Hello everyone! I’m concerned about weekday bookings, I haven’t booked anyone...only weekends. Why has that happened? Can anyone help me and can someone can host with me as a team? [Title and content updated by Community Manager for relevancy] Latest reply by Karl1306