Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi everyone! Long story short. My mom and I co-host a private bedroom and bathroom in her house. We've been hosting the same, long-term guest since January of 2020 - she's been great. It worked out perfectly since our place is ideal for short-term stays a... Latest reply by Ana7

Eu estou sendo caluniado por um hóspede que durante a sua estadia, quebrou várias vezes as regras da hospedagem de diversas formas, trazendo pessoas estranhas à casa, ( era uma prostituta), ele foi impedido de entrar na casa e ficou extremamente inconform... Latest reply by Emiel1

Hi. Urgh. So, welcomed a guest here on Sunday - I left her a cheese plate and a welcome cocktail - she messaged me to say that finding them in the fridge was the 'nicest moment she'd had in a long while..' so - I know she was happy with the suite... BUT... Latest reply by Sarah977

Hi, I recently stayed in an apartment in Malaga for 10 days. The apartment was immactulate and we had no complaints until we went to shower the following day and realised there was no hot water. Like nothing, ice cold was the only option for showers. We i... Latest reply by Mark116

Hi everyone I have a guest for the last two weeks he is retired. He started walking in the common areas with a bathroom robe on showing his bare chest. I have a single woman staying in one of the rooms. She found him in the kitchen with a shirt and under... Latest reply by Sarah977

I'm really new at this. Just listed a few days ago, and have been getting bookings and inquiries. (Yay!) Today, I had 2 different inquiries, one for a 6 day stay, and one for a week. I answered their questions promptly, and pre-approved them to book. ... Latest reply by Sarah977

I am new to hosting, and have my first guests arriving in about a week. I've been really pleased to have several reservations booked quickly, almost as soon as our listing went live. I would really like feedback on our listing. One concern i have is: Are... Latest reply by Sarah977

Hi there the situation is the following The guest booked accommodation last minute for 3 nights. After that no communication at all, i told him that the check-in window will close at 10pm but I can wait until 10.30pm. No response until midnight or so - i ... Latest reply by Anonymous

does anyone feel like lately or during this whole pandemic that host like us need to give out more refund whenever there is a issue or a attempt to seek refund from guest with bogus issue or non-issues? here its my story one of my listing recently host a ... Latest reply by Branka-and-Silvia0

Hi everyone! I have a guest that booked for 6 days, checks out tomorrow. She called me at 6:30 am this morning, I answered immediately. She was hearing noises upstairs, likely in the attic. I have a rural listing and it’s possible a squirrel or raccoon go... Latest reply by Katja202