Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi, everyone Firs thing - I want to change my nickname here 666 and don't know how. Question: Yesterday my guest checked in for 32 days stay. Today he complained about dust and uncleanness. I offered him to fix it but he denied. I cleaned the house just... Latest reply by Helen3

I cannot enter a bank account number to transfer moneyWhen you enter the bank account number in the corresponding column, an inscription appears:"Please insert only your account number in Russian rubles". I updated the bank details a few days ago I cannot... Latest reply by Sarah977

Hello, We are Hosts in VA, USA. We would love to use USA made toiletries. Does anyone have information on companies who offer USA made? Thank You, debbie

To us checking out is as important as checking in, since we have a lakefront cottage, in a remote area, and it is very hard to get help. We're fortunate enough to have found a good cleaning person as we live 2 hours from our property. Covid-19 has added a... Latest reply by Jacqueline848

Hi amazing people, I was wondering if you could advise me. I had a guest 13 days ago who broke several house rules by consuming illegal substances at the apartment, heavily smoking (non-smoking apartment), late checkout and a missing item. I have messaged... Latest reply by Sammy35

My guest booked for 6 people. He would only give me 3 names. Now he says it is not the same 6 people who will be there for 4 days on our independence day celebration. I normally say that all names need to be given one week before arrival. Should I kee... Latest reply by Nancy409

Hi all,I’m hosting only my second ever booking tomorrow; the guest made the booking 4 days ago, for 4 adults and 3 kids. Having read threads on here I’ve been asking her to provide full names and ages of each guest, but she hasn’t done so yet. I reminded ... Latest reply by Colleen253

Most of us use the review system to review guests before they visit, but this review system doesn't give us insight into one of the most important factors that we expect from our guests. A factor that can affect us hosts long after the guests leave. This ... Latest reply by Huma0

Here's the story. I had a guest checked in on July 1st. The original booking was for 2 nights. On the morning of July 2nd he messaged me saying he was going to leave due to a "family emergency" and asked me to refund the 2nd night. The way he messaged to ... Latest reply by Nanxing0

Yesterday I was alerted that I would be getting a payout of just over $1300 for covid related cancellations. Today I received a payout of just over $300 as several covid related cancellations were subtracted from the original amount. It was very confusing... Latest reply by Helen3