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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I have an issue.I made a last minute booking for an Air BNB stay. Upon the acceptance of my reservation the money was removed from my bank account. I checked in and all was going smoothly. I was 4 days into my 9 day stay with wife and kids. Air BNB called... Latest reply by Chris-G1

So I tried to book a villa last September. I paid by voucher however Airbnb had a technological issue which prevented me from using this voucher so I had to pay (essentially double paid). they would not let me refund this credit and I escalated this issue... Latest reply by Gina2084

Hi, I just finished furnishing a self contained unit with separate entrance, to offer to front-line workers at a discount. But now the option button on top of listings page is no longer there?Does anyone know, is this no longer an option to make a unit av... Latest reply by Jrue0

I recently had a short stay 2 nights- in an apartment. Checked in at 3pm. That evening went to use shower to shower 2 children. Only boiling hot water in the bathroom, kitchen sink and bathroom sink.had to shower in shower next to the public pool. Had to ... Latest reply by Helen744

I entered into an agreement with Airbnb, Inc. (“Airbnb” or the “Company”) regarding a reservation for an apartment in Barcelona, Spain from January 9, 2024 – April 25, 2024 (Reservation Code: **). I agreed to a payment plan, with the first payment due upo...

This was the most unusual request I have ever had and I’m so glad I said yes. A man in his 40’s contacted me saying his wife’s cancer had taken a turn for the worse and she was now being put on hospice. She was in a hospital about 30 miles from me. Their ... Latest reply by Nikola15

We are looking to book a house in Guatemala, and several of the same properties are coming up in our search results with varying price and stats on the home. The host is the same, the pictures are mostly the same, and the location is the same. Is there a... Latest reply by Gary1320

We had a family of 5 stay last week. The final evening the grandfather had a heart attack in the house and very sadly passed away that night. The guests did leave the following morning but the house needed lots of extra cleaning - stained carpets, sofa a... Latest reply by Winston90

Please share insight on a totally new Airbnb listing that I have booked that’s also listed for sale on a real estate site? I’m pretty new with Airbnb. All posted images exactly same on both sites. I’m pretty new with airbnb. Any advice will be appreciat... Latest reply by Harold229

I recently had 2 guests lie/misrepresent my communication. One outwardly lied and gave me 1 * claiming there was no contact from me when he checked in. There is a stream to prove him wrong. I responded within a minute with some.another guest gave me four... Latest reply by Joan2709