Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Ai all I only started as an Airbnb host around the middle of December 2024 in Bloemfontein, South Africa. Initially, it was very busy, but now it's suddenly quiet. Is there anybody else in South Africa (and Bloemfontein) with the same kind of experience?... Latest reply by Elisa

Need some help with bookings. Latest reply by Elisa

I was planning on working on a project for a month so I decided to rent a space in lovely Palm Springs. I moved in no problem and three days later found the source of an irregular beeping inside. Google search gave me the answer to what that was. I report... Latest reply by Gustavo1282

Hello,I am seeking advice on a refund issue I’ve been facing. I canceled a booking on December 18, 2024, nearly a month before the scheduled stay. I received a notification that the refund had been processed, with instructions to wait for 15 days and then... Latest reply by Joan2709

Hi everyone, I have a guest wanting to book in Dec2025. I would like to offer her a free cancellation option till the end of June.How do I go about doing this on the AirBnb platform? Many thanks Mary-Ann Latest reply by Emilie

Dear Airbnb Support Team, I hope this message finds you well. I recently made a booking but realized I accidentally used my private account instead of our company account. For our billing department, it is essential that the invoice includes our company a... Latest reply by Emilie

How do I turn off Instant Book? I have not a clue how it went on. I am flying out in the morning and would like to change this tonight.How can I ensure a day is available between bookings? Please direct me to these settings. I appreciate your help. Happy ... Latest reply by Emilie

If I'm accepting children from 0 to 12. Is it my responsibility to supply s baby cot etc. Latest reply by Nadiia1

Hi all, I have just received an enquiry to book my home for a year. I am very excited about the prospect but now thinking about the practical side of things, like how do I keep an eye on the property from a maintenance perspective, can I have access to t... Latest reply by Frances3408

Thank you,have tried this and still no help from them. They just keep passing my issue to the next person on shift and everyone gives me a different answer.i need a top tier managers direct contact or something (probably doesn’t even exist) Latest reply by Jodie213