Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We had a guest host a party at our property.I reached out to Airbnb support numerous times throughout the night and they have been unable to resolve this issue for me. The property that they are staying at is a duplex. The noise disturbance and police pre... Latest reply by Helen3

There are many voices objecting to Airbnb 'service fee'. On the many occasions I have used Airbnb properties in cities around Europe this fee has never occurred, there are usually local fees. As I look for a place in the summer 2025 in Europe I see this e... Latest reply by Shelley159

I tried to redeem a gift card on the 29th December but an I was given an error: "We are having trouble redeeming your gift card. Please contact us for help". So I contacted the support team and was told that the gift card is in their system and it should... Latest reply by Jonathan2923

I was hosted by Plushy in Lodi, CA between July 29, 2025 to August 9, 2025. For some reason the host's inspection had found damage to their garbage disposal and is demanding payment from me. I had not touched the garbage disposal in any fashion and had us... Latest reply by Joan2709

I am a Superhost. My booking * (€561, 9 nights at peak season) was unfairly reduced from 9 nights to just 2. Guests deliberately scattered items in the kitchen, moved furniture, and claimed the balcony and beds were “too small”. Airbnb itself rejected som...

Hi Hosts & Moderators,I’m a Superhost in Orlando, FL and I’m looking for guidance and a moderator escalation regarding a review I believe clearly violates Airbnb’s Review Policy (retaliatory/irrelevant content). What happened (timeline):Guest booked for 1... Latest reply by Joan2709

How do I add a booker Latest reply by Patricia2526

Of course I had to cancel my trip. My fever was was over 102 and I couldn't move let alone get on a plane. I cancelled three days before arrival. The host will not return any of my money. I understand all the factors involved-small business; disappointmen... Latest reply by Patricia2526

I believe the subject says it all but... this morning I found myself in a very uncomfortable position. I accepted a booking late last night through Furnished Finder and planned to update my calendar this morning. At 6am I received an email that someone b... Latest reply by Maxine33

My sister and her husband host rooms on ABNB... they have a no pet policy. Guests just booked for a month. No communication day 1, did not check in yet. No communication day 2. Then the next day they checked in. When they arrived... they brought 2 "servic... Latest reply by Joan2709