Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

needs to speak to a rep in the states. This is regarding a bed bug issue/infestation issue, which as required I would need a Dr to confirm bed bugs. Not only did I get what was requestioned of me my Dr said it was the worse bed bug bites he had ever see... Latest reply by Emilie

I received three inquiries in the last 24 hours from new Airbnb members asking if an 18 year old could book my listing. With over four years of experience as a host, I have never had anyone ask this question before. I responded to the inquiries and let... Latest reply by Greystone0

Dear all, I booked a room for 1 night and I need to check in at 11 am. This was communicated to the host before she accepted my booking request. Following her acceptance of the booking, I noticed that the check-in time was 14.00, which does not work for m... Latest reply by Emilie

my card was used by another person we don’t know. They booked a reservation in Albany NY under the name ** as we can see from the credit card receipt. This is an unauthorized use and charge and Airbnb claims it was a family member or friend that used the ... Latest reply by Alex

I’ve hosted over 300 guests at two properties over the last 5 years. I normally allow guests to book ‘instantly’ as it saves me time.i was under the impression that if I was ever uncomfortable with a booking I could cancel it within hours if it being made... Latest reply by Alex

Got this in an email after booking. Is OwnerRez legit? Would I have any recourse if host tries to screw me over by claiming damage when there's none? Latest reply by Barry413

Hi, is there still a link to ask Airbnb for assistance on your listing? I am trying to make some changes and it is not possible, so am stuck. There used to be a "contact us" email link.ThanksSue Latest reply by Sue2574

So during Guests' stay, our community pool is not usable for 18 nights. We decide to give guests compensation of 30% of the 18 nights. I contact Support, Support calculates 30% from the reservation amount and deduct from my next payout. However I had simi... Latest reply by Joan2709

My friends and I recently stayed at an Airbnb in Colorado. When we had arrived we noticed the carpet on the stairs were stained and had marks on it, we thought nothing of it and had assumed the owners already known of the damage. After we had left I had g... Latest reply by Joan2709

Hi. I'm from India and trying to book an accomodation in a place in Europe. Once I click on reserve, it's asking for PAN details. Everytime I give it, I get an error - PAN Validation Failed and unable to enter any further details. I tried multiple times a... Latest reply by Clinton-Reynold0