Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

As an Airbnb host,I've often found myself facing a dilemma when a potential guest with a low rating requests a stay. It's a situation that many hosts grapple with: Should I give them a chance, or is it too risky?On one hand, Airbnb is built on principles ... Latest reply by Marco3529

Can a host demand payment for emptying of council garbage bins upon leaving if the bins are emptied weekly and fortnightly, and the checkout date is in-between? There was nothing about this in the house description/rules. Latest reply by Mary1523

We rented a large house in NC for July 4th week 2024, unfortunately we had a family medical emergency and needed to cancel.When booking, the cancellation policy stated “100% refund if you cancel at least 30 days before check in” but when trying to cancel ... Latest reply by Mary1523

Hello. I’m trying to book a treehouse in north Georgia, Dahlonega, every time I go back and look at it the price is different. How could I be sure this is true Airbnb listing? Please help since our vacation is in a few days and I have to pay today. Thank... Latest reply by Violet327

When my latest guests left the house, I noticed that there are three wine-glasses missing. How do you handle this? Just ignore it, or ask the guests to pay for them?Several guests have also used the towels in a way that it is not possible to get them clea... Latest reply by Bodil-Charlotta0

Hi all, it's the first time anything gas been stolen from my little apartment, 2 throws, some bedding a roll of bin bags an air freshener and just noticed 2 jars of coffee. I've put a claim in with air bnb but I'm reading reviews here that I've no chance... Latest reply by Cheri354

My niece is undergoing treatment for breast cancer and her mother and sister would like to come to support her and help with her children while she is getting the chemo. They live in Washington and she is getting treatment in Orange County CA. They need ... Latest reply by Rachel2918

I have 7 years experience hosting with Airbnb. I am a Superhost and Guest Favourite with have over 150 overwhelmingly positive reviews and a 4.98 rating. Occasionally a problem arises with a guest and I always take advice from the helpline before I respon... Latest reply by Lorina14

Hello, can anyone explain why the superhost chat support dissapeared and now only calls are available? Latest reply by Carla791

A local guest booked our place claiming that they're visiting the area (then later I found out that they actually live in the area but that is a different story). By noon of the following day after having already stayed the first night she claims that the... Latest reply by John5097