Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello all, prices in my area are under expectation. How to increase them? Latest reply by Elisa

Hello,My account has been suspended for 2.5 months now. I've been contacting Airbnb support almost daily, but no one was able available to answer my questions:- What is the issue with my account?- When will this issue be resolved?Each time, I receive the ...

I am getting more and more disenchanted with AirBNB as time goes on. We have been hosting only for 2 years. We have a 5.0 Score. Top 1% which is woohoo who cares. My point is this. We bend over backwards to make our place comfortable. Balancing cozy... Latest reply by Joan2709

Hi all,I'm a first time host based in Cape Town, South Africa.Just wanted to know, do any of you require guests to fill out a jotform/ google form providing you with all names of guests and copy of ID/ passport? What is the general response of guests to t... Latest reply by Nosipho6

Unfortunately, we've had a few guests with poor manners. When we politely pointed out their behavior within reasonable boundaries, they retaliated by leaving false reviews and giving us low ratings. However, Airbnb fully sided with the guests' claims and ... Latest reply by Helen3

My version of iPad update is not supported by air b&b app so I can no longer use the app. I am furious that they have not kept the backward compatibility as most other apps do. I guess I’ll be switching to Vrbo. So disappointed. Latest reply by Rebecca

Had guests may 2024 that destroyed my property. Airbnb refuses to contact me. You sent an insurance assessor/adjuster and 3 months later I was contacted by a new representative saying that person was fired and they were starting over. Airbnb has not conta... Latest reply by Fatima645

Hello Hosts! We are in our winter season here in Hagerstown, and I'm wondering what strategies other hosts are using to stay reasonably booked through the winter months. I have reduced rates, updated the headlines, posted for monthly to month rental on ... Latest reply by Trina621

What a joke. They claim they help but never discuss anything with you. They make decisions without completing a full investigation. As a superhost, these teams and ambassadors need further training and should be held accountable. Latest reply by Paula

Am I allowed to enter the Airbnb before the guests stay is over to collect evidence of smoking inside? This Airbnb is in my basement, so I have pretty good reason to believe they are smoking inside. This guest booked for the entire month and already paid,... Latest reply by Helen3