Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Recently a guest have us a bad rating 1.star.for.cleanliness. we disagree with it 100% and we believe it is completely a false and intentional review.Airbnb sent an email to us saying we have to maintain cleanliness otherwise listing may be suspended. Ca... Latest reply by Elisa

PLEASE HELP I have been a great guest. i have never did anything wrong. ever. and all of the sudden i got blocked. my profile doesn't work and i can't send messages. i can't reply. i planned the trip with my mom to another country. i booked the flats. a... Latest reply by Paula

Hello, I am a longtime Airbnb host and travelling as a guest for the first time in a while.Unfortunately our Airbnb turned out to have huge construction site right outside. I’m talking jack hammers and diggers right outside our bedroom window with noise w... Latest reply by Elisa

We booked an Airbnb in London, when finally arriving and checking in the host tells us that we need to go to the concierge desk to get a key. Plus tells me to say my name is Vejiha their friend….because Airbnb is not permitted there. At this point it’s pa... Latest reply by Paula

Our home can host 8-10 people comfortably. How do you adjust the price if it's only 2 people coming per night? Suggestions on this for season and off season? Latest reply by Paula

What happened to the days when you could book atop the guest who has already left a day before their departure? This isn’t Star Trek. Seems I can no longer do this. Latest reply by Bhumika

We had a booking from a family from overseas for 2 weeks in high season, which they made about 6 months in advance. Five days before their due arrival date they cancelled out totally, citing work commitments. This left us with no bookings for our listing ... Latest reply by Vincent-and-Martina-0

I have tried to find a place in Atlanta area for my five-day travel in December, 2023, but I ended up to reserve a hotel instead. The "facical" cost of five-night sleep for most of places was lower than most of outside hotels (not motels). However, afte... Latest reply by Zheng49

Guest was due and hadn’t paid, air b said they would not do anything it was up to me to cancel, the guest had great reviews, but because air b refused to help I had to not let her stay. Anyone else finding airb staff being less helpful Latest reply by Paula

Hi Folks, The Easypick Key Exchange at the Spätkauf is working at Wiener Str. 28, 10997. BUT:1. They are closed on Mondays, and2. Their hours are also a bit tough: 12:00-24:00, AND3. Sometimes they are not open when they should be. So, be careful. Might b... Latest reply by Paula