Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I contacted Airbnb to respectfully requesting that a guest ’s reservation be canceled without any penalty to me due to clear violations of my house rules.My listing clearly states that:• All guests must be added to the reservation• There is a $20.00 per g...

I had a terrible experience from one of the hosts premises. I turned up on Christmas however was driving around for about 25 minutes as the address on e.booking and Airbnb was incorrect. Called the host several times and couldn't get through to him. Fina...

We are having a hard time believing that someone can come and stay at your place and then leave a review that we feel is fraudulent and we have no recourse to correct it. That they can take your place from the top 1% and trash it because they feel like i... Latest reply by Joan2709

I hosted on Airbnb for 11 years and had two previous instances of damage (smoking clean up, and gas stove repair), reimbursement under "host damage guarantees." The process had always been onerous, as you had to provide excessive documentation. This Dece... Latest reply by Dinissa0

Hello Superhosts, I am facing this complete mess (and manipulation?) :- Airbnb gives 1 year to use (hard-earned!) Superhost Bonus coupons- I receive the coupon by email late evening of 6 Jan, 2025 (first day possible of use!)- The email says the coupon ... Latest reply by Jacob231

Since two years no one has booked my villa on Airbnb, is my listing active? Please help to get Bookings Latest reply by Elisa

Hello everyone, I’m new here, I just want to know how to get more guests for my duplex. It’s been very slow and concerning. Please help! Latest reply by Emiel1

I have cancelled my reservation on airbnb because I made a mistake on the number of the quests and after the cancellation they only refunded 23.56 out of 731 euros. Latest reply by Rebecca

I have an upcoming guest who’s requesting that we remove some furniture, specifically a crib that is in the second bedroom and a desk that is in the main living area. I am not local to the area, so I cannot just move it myself, and I believe at least the ... Latest reply by Emilie

Recently I have been working through several Support cases with Airbnb and I have a BIG complaint about these cases, them sending messages at all hours and expecting responses in 1-2 hours under threat of closing a case?! Clearly they have employees worki... Latest reply by Helen3