Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

Tried to add a custom promotion on one of my listings but the option to do so doesn't see to be there anymore. Anyone else having issues? I do use a channel manager Latest reply by Joan2709

I want to start with room booking. Latest reply by Elisa

My custom short-term promotions options disappeared out of nowhere today and CS just send me to the next person without solving anything. I don't have a third party app nor a manager or those things... It's driving me nuts anyone had this issue before? Latest reply by Silvia3058

I'm considering buying a house to let out for Air BnB and wondering about Keynest and cost. Will it be possible for someone who lives 100's miles away from the house they are letting out.What happens if guest looses key?how does Air BnB cleaning service w... Latest reply by Lumi54

I feel that late check in times are a deterrent to travelers who want to enjoy the space and just relax, not just have a place to sleep. For instance a 4pm check-in and check out at 10am. A 4pm arrival only gives you a couple of hours after moving in to r... Latest reply by Sara-And-Rob0

Why does Airbnb stress that hosts should be honest in their review of guests if they are going to allow guests to remove their (positive) review of the stay? I wrote an honest but professional review of a guest who allowed their pet to stain the bedcover... Latest reply by Helen3

Dear Airbnb Team, As long-time and thoughtful hosts, we deeply appreciate the tools Airbnb provides for managing our listing and supporting guest experiences. However, we’d like to submit a feature request that would significantly improve flexibility an... Latest reply by Joelle43

For the past two years I've demonstrated that I'm a honest, dedicated, and kind superhost with three listings with 5-star reviews across all. However, It appeared that they used AI-generated responses to my requests to remove a retaliatory review.During m... Latest reply by Lorina14

I've worked diligently over the years to maintain my 5.0 rating and superhost status, consistently providing exceptional service to my guests. Despite my efforts, my most recent guest left me an overall 4.0 rating—even though they rated every individual c... Latest reply by Joan2709

The host gave conflicting instructions regarding garbage disposal. When we proactively asked how to handle the trash, the host instructed us to leave it for their cleaning team. We followed those directions precisely. Despite this, the host later submitte... Latest reply by Patricia2526