Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Now that we are getting a bit more settled in our new home I need to begin moving onto marketing and booking. I have homework to do. I have a sound foundation of hospitality /bed and breakfast experience AND am lacking in the nuanced differences in the w... Latest reply by Marie8425

Hello,My host in Prague, Czech Republic is asking me to fill out a migration form "in compliance with Czech legal requirements (§ 99 až 102 zákon č. 326/1999 Sb., o pobytu cizinců na území České republiky). We are not allowed to accommodate you unless the... Latest reply by Bhumika

But with time we will do what is necessary to improve the room. Latest reply by Bhumika

I have a daughter who is busy attending a two-week, summer camp in Bristol. We needed a place for her and mum (my wife) to stay for 12 nights. My daughter would be joined by her friend and the two mums decided that they would each look after the girls for... Latest reply by Jason2648

In my airbnb I wrote that the outdoor area is shared and there is a private jacuzzi in it. Unfortunately, this happened by accident, because the jacuzzi is shared with another house. The jacuzzi is in the yard, there are photos. The customer now, clearly ... Latest reply by Rebecca

I had a guest TRASH my house. I should've cancelled her as she has a review where she did it previously. I tried to charge her an additional cleaning fee and she left a 1* review. All my reviews prior are 5* but this dropped me to 4.5 which is so frustrat... Latest reply by Jamie939

My host is asking for the driver's license of everyone in my party (4 people). It is unusual and makes me concerned, as I have never had this request before. Is this legit? Latest reply by Mark5676

It has been 1 month and I am not getting booking like beforei called airbnb support and they told me your performance is very good Latest reply by Marie8425

Hello--I recently had a really horrible experience hosting (I have hosted over 9k people in my home over the last 9 years...and I rarely have any issues! 99% of the reviews I leave are excellent reviews and I truly enjoy all the people I have in my home) ... Latest reply by Marie8425

My mother, 2 aunts, and an uncle are coming to visit me here in Virginia. I tried to book a whole house for 4 elderly adults. I was flagged as a party risk! Not sure what kind of party 4 almost 80 year old adults are going to have! I guess, one where the ... Latest reply by Bhumika