Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi fellow hosts, I need your advice.I recently received a 1-star review from a guest who publicly commented, “Booking went smooth, thank you.”During the stay, the guest never raised a single issue — communication was polite and uneventful. But after check... Latest reply by Graeme144

Airbnb is now allowing guests who break into your home to publicly defame you—and their system is doing nothing to protect hosts.Recently, a guest broke into my property without permission. I provided video, audio, and voice evidence of the breach. Airbnb... Latest reply by Elaine701

Hello, I have recently recieved a booking inquiry for a month, but she was asking to stay a year.and wanted to know if she had access to the whole kitchen. Normally I would be very excited to have a long term guest until I looked at her reviews and their ... Latest reply by Kitty-and-Creek0

We are a week out from our stay, but the previous guest(stayed there over the weekend) reported that there were brown recluse spiders in the home. They have plenty of photos- one even showing a plate filled with spiders on it. They have a confirmed brown... Latest reply by Rebecca2588

Hello, I am a new host and have been hosting for about 2 months with all good reviews so far. I recently had a guest who showed up to the home for check in, decided she didn’t like the neighborhood, and messaged me to cancel. I tried to be kind and unders... Latest reply by Helen3

I had to cancel my trip and did so. The refund policy was clear - I was eligible to receive 100% of my amount in 8 business days. Here I am 17 business days later waiting for my money. Called my bank and they assured me no money was blocked or sent by Air... Latest reply by Joan2709

Unfortunately I had to cancel a reservation due to travelling for a funeral and not blocking it out on time before a guest booked . I have let the guest know and cancelled the reservation, however I have been advised that there is a £90 charge however I n... Latest reply by Joan2709

Hello! Writing to see if we can get Airbnb to give hosts more support when guests break house rules. We have repeatedly dealt with the same annoying issue- guests will book our property for a small group, and then bring in extra guests, which they refuse ... Latest reply by Linda4964

So, I'm left wondering... when I listed my property and check "no smoking" - that meant to me, that there was to be no smoking, inside or out. But as I read the forums, many interpret it to mean no smoking indoors only. I just had a guest chain smoke on... Latest reply by Quad15

Hello ! Its been 4 months that I am waiting for a refund.each time it is the same email: my case will be transfered to the right departement.until now there is nothing please help Latest reply by Amy76