Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi everyone,I’m reaching out for advice because I feel completely let down by Airbnb’s handling of an unfair review.A guest booked my place but never checked in or stayed. Their refund was delayed by Airbnb, and in the Airbnb message thread, the guest cle... Latest reply by Meriem64

Been 5 days going back and forth with at least 50 different agents, constantly promising help, but then send the case to another ** Agent who starts the whole process again the next day ** to looks at the history. I've talked to many supervisors, escalati... Latest reply by Martin767

Hi fellow hosts, I’m turning to this community for advice or support after exhausting all internal Airbnb processes — including a review by a senior case handler — and still being denied a fair resolution. Here’s what happened:A guest stayed at my listing... Latest reply by Karen114

In the last two weeks we have have a total of 3 bookings made by guests that were cancelled by AIRBNB with the below email: "We closely monitor all bookings and user interactions on Airbnb. We noticed that the booking xxxzzzxxx does not appear to be lawf... Latest reply by Rachael461

I unintentionally booked a property whilst swiping on the screen to see all the information. It was only the second screen. I had unfortunetly got into the habit of clicking reserve on the first screen to see the cost breakdown and extra charges (i.e Clea... Latest reply by Patricia2526

I was shocked to read that Airbnb co founder Joe Gebbia is joining Elon Musk at this new government department which has already sacked 10,000 in a government witchunt - with no notice or reason. It certainly doesn't align with the Airbnb brand of being... Latest reply by Helen3

All of a sudden, the section "guest paid" on my bookings is showing blank. Anyone else having this issue? Latest reply by Shelley159

My daughter has arrived at a booking today to find a group of males already in the property. My daughter booked by Airbnb the other group booked a month later by booking.com.no one has taken responsibility for this error and has left a group of teenage gi... Latest reply by Joan2709

Payments are two weeks behind, whats going on Latest reply by Carole735

My first ever post here and first ever horrible experience with Airbnb. I had to go to Kazakhstan for a couple of days with my husband and child and yes, I suspected Airbnb there could be a scam but I needed somewhere to stay, checked the reviews, seemed ... Latest reply by Lauran34