Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Repeat guest who continue to throw parties, which is against house rules. The guest will have different people book the house for different one night stays. How can I stop this from happening? Latest reply by Vaudine0

Hello,How do I request the extra daily rate payment from a guest whi said she may not stay long? Instead since day 1 all 3 people are staying and no mention or offer of extra $ to cover the third person - what can I do? Latest reply by John5097

What to do..... ? I have a 11 night booking but the main guest said she'd only be staying maybe but since day 1 all 3 persons have stayed, but no offer to pay extra daily rate - how do I approach them to request payment? Latest reply by Barbara3717

I’m looking for hosts in the Provo, Orem Utah area. I have some information about my previous guest she stayed at my place for 3 months and checked out on April 2, 2025 she said she was going to another Airbnb in Orem hopefully this information will help ... Latest reply by Helen3

Have any other hosts ran into this issue? We had a guest who had a 6-month reservation for our 4-bedrom home, the dates of the reservation were December 2020-June 2021. His insurance company paid for it through a property manager who made the 3rd party re... Latest reply by Helen3

As from end 2023 the selection criterium for guests to look for a highly rated accommodation was changed from Superhost to Guest Favorite. the 2 badges are in place and mentioned in the add but in the selection criteria a guest can only choose for guest ... Latest reply by Helen3

Hi, I'm Nena.I just had a situation with a guest.Upon arriving home, an hour later, she canceled her stay.Her argument was that she found clothes in the closets and dresser.The closets are large enough, so one side of each closet is completely available t... Latest reply by Elena4989

Hi All,I am looking for recommendations in the Beaumont/Edmonton AB, Canada area for cleaners, yard care, and snow shoveling. I am also looking for a co-host who can be available on an as-needed basis for unpredictable concerns. Thanks in advance! Latest reply by Helen3

Use of filters is useless. One is presented with all sorts of properties that do not meet the filters. Is this an airb&b problem or owners' misrepresenting key words? Either way it is very inefficient and annoying. Thoughts? Latest reply by Lorina14

Hello! I can't verify my phone number to book ! i get a message to retry in 24h, However, I need to book today ! thanks Latest reply by Joan2709