Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

My app had Chinese writing on the app icon. When I opened it it asked me to sign a new disclosure agreement which would allow my information to be shared with China. I deleted the app from my phone. What else should I do? Latest reply by Ed333

I live in an area where we have lots of company's coming in for work and someone will book a place for someone else or a group of people. Per AirBnB you can not book for another guest unless you are staying in the property as well... UNLESS it is a busine... Latest reply by Jenifer97

Dear Airbnb Support Community, I hope this message finds you well. I am writing to express my concern regarding a recent 4-star review I received, which I believe to be unjust and incorrect. As a dedicated Superhost with 99% of my reviews being 5 stars, t... Latest reply by Caroline1229

New heads up, if you book an Air B&B for a concert. If the owner of the air b&B finds out its a popular concert weekend, they can cancel your booking 2 weeks before the event, and re-list it for 3x the price... happened to us twice now! They of course mad... Latest reply by Shelley159

I have a difficult Student long term guest who has violated every rule - my guest house is single occupancy only. Has removed items from guest house for me to store and brought his own items in. Tried to turn it into a dorm room. It is a mess. I told gues... Latest reply by Alexandra85

Hello, I am looking to start renting out a family house for the first time this spring. Was wondering if there is anyone on here with experience in hosting in East Hampton, NY and if so what did they do about Garbage pick up? I know The is no town pick up... Latest reply by Francesca1963

Is there a written contract with Airbnb somewhere? Latest reply by Cathy172

I have had literally no issues, have a 4.86 rating. I just started this AirBnB and it booked fast and had no vacancies for the first 7 weeks. Now bookings have suddenly stopped. There are only two AirBnBs in my little town and we are only 12 minutes aw... Latest reply by Bhumika

I am very disappointed in this system. I've been a user for years and have recently run into an issue with the ID verification system. Needless to say they are very unprofessional and difficult to get to reply to my request to escalate the issue (althoug... Latest reply by Bhumika

My current guest checked in just in time for Hurricane Buryl. He has a three-week booking. The house is without power, and I do not have a generator. It may be several days before power is restored. Has anyone experienced anything like this, and how ... Latest reply by Bhumika