Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi there, I am a co host for a property on airbnb and need to leave a review for how the guests left the accommodation, however the only way I can see about leaving a review is by going on the messages that the host has had with the guest and when I click... Latest reply by Elisa

Hello, We have been Super Hosts for the past 8 years and are feeling super frustrated at this point! Let me explain the issue: Our local government has implemented guidelines for Airbnb's in our area. We have to register and get a certificate number in or... Latest reply by Brandy53

When attempting to find a listing in any city in Europe I find air bb gives preference to expensive lodging.less expensive listings are buried, hard to locate on the web site even though they are available. Is this a policy of Airbnb or what is happening?... Latest reply by Helen3

Specialist from Airbnb didn't talk to me through more than 48 hours. Than he sent me a message - i've asked him again several questions about his new message , but he haven't answered me yet. The specialists from Airbnb support asked him several times to... Latest reply by Yurii15

Has anybody ever had their listing registered/ cancelled due to a system error?This has happened to me, and despite numerous calls and emails, the Help Centre has failed to assist, despite acknowledging the error (which appears to be system/ AI generated)...

"Airbnb is penalising me for offering a reduced fee to a guest who previously paid a cancellation fee for a stay they never had. This was a goodwill gesture, not collusion. Support hasn’t helped. Any tips? Latest reply by Lorina14

Hello, I am a new host and I keep getting 1 month inquiry from Chinese guests. I keep denying because their profile is new and does not have any information. How do I avoid these possible scams? Also, by denying them will I be negatively impacted? Latest reply by Joan2709

I am a relatively new host and have had to deal with my first refund scenario. I had some lovely guests who encountered an issue with the refrigerator not functioning. As I couldn’t have it fixed ASAP I offered them a refund for the remaining nights and t... Latest reply by Joan2709

I dont want to have pets, smoking, drugs, eating in the bedroom, etc. How do I post this so they know this before booking? Thanks Latest reply by Elisa

I just discovered you can add a note on the multicalendar and it IS viewable in the App and the regular calendar after you add it on the multicalendar. Those Hosts who have cleaners and others who need to see notes in the App can do so. it's just you need...