Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

A local guest booked our place claiming that they're visiting the area (then later I found out that they actually live in the area but that is a different story). By noon of the following day after having already stayed the first night she claims that the... Latest reply by Miguel1394

I have properties that need to repair in the month of April but I have bookings in June July August Latest reply by Emilie

Hi fellow hosts, I just want to find out what do you do if guests do not send or refuse to give you the required information that we need to send to the Ministry of Interior. Do you cancel their booking, and does Airbnb assist regarding this? Regards,Car... Latest reply by Emilie

I got charged twice when I booked a local staycation in our country. I noticed that the amount that was deducted to me was doubled and yet when I reached to the customer support, they said that they only charged once and the other one might just be the te... Latest reply by Emilie

I had a guest who showed up 2 hours prior to check in. She looked at the listing and loved it. It is posted in the listing to let me the host know within 2 hours of check in of any issues that they have so I can fix the issues. Instead I got a thread t... Latest reply by Emilie

Until Last week, every new booking from a previous guest just added a new line into a single chat thread. Now I get a new chat start every time a repeat guest books, anyone else getting this? Latest reply by Frances3408

I previously had a guest whose reservation stated 2 guest were checking in. Upon arrival, the gas was trying to check in with four guest. Per my policy after two guests, I charge a fee for additional guest. The guest was upset and paid the fee. In return,...

hello i was planing a booking for a nigth with my siblings in milton ontario but for some reason i cant book anything due to party risk Latest reply by Alex

just created listing. How do I unlisted my listing for a period of time or until I want to re list Latest reply by Alex

I have been a good guest of air bnb for about a year now. I have had no problem booking stays and I never get complaints from hosts. I respect the properties and clean up after myself. I recently tried to book a house and it said I couldn’t because I have... Latest reply by Alex