Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I recently had an issue with a guest who complained about the Wi-Fi, even though it was working and I responded promptly to help. The case was reviewed and closed with no violation found on my part, so I assumed it was resolved. However, a few days later ... Latest reply by Snehal1

I have an issue with Airbnb that I've been unable to resolve.I have a group of eight friends visiting a property in the UK for a 60th birthday celebration, which everybody is looking forward to. I booked the property in March 2025 and paid the required de... Latest reply by Ethan748

Honestly, there's some guests that I wouldn't want to stay in my airbnb again. They always say... "we'll be back when we are in the area". BUt, some people just aren't a good fit. Especially, the ones who leave bad feedback and less than 5 stars. Why woul... Latest reply by Ethan748

Hi, we operate several properties through a Property Management Software system but I cant seem to be able to set weekly or monthly discounted rates either on the Property Software or Airbnb website. Just wondering if anyone can help? Thanks Latest reply by Joan2709

Hello, I am trying to book a place at a 12 person airbnb, with 12 people. However whenever I press Confirm & Pay, it says it is screening for party prevention? I do not want to party? How do I get around this? Latest reply by Alex

I am looking for an experienced co-host for my listing in the hamptons to help boost short term and off season bookings Latest reply by Alex

Hi I’m struggling to ensure we have enough bookings at the moment ( it is a quiet period ) we get big gaps and then rapid 2 day change overs which is labour intensive for me or clean - I’m thinking of moving to a manager and cleaner that can keep it full ... Latest reply by Elisa

Booking above Trash place Spoils name of airbnb [Reservation number hidden and title updated by Community Manager] Latest reply by Elisa

my booking was cancelled 2 days into my 30 day stay, citing the reason that Airbnb will not pay her until later in the month and that and every place available is significantly more expensive, I was offered a full refund but I am still not able to afford ... Latest reply by Elisa

Hi, all! My wife and I are new hosts, and are excited. We've had our first bookings. So, it seems the Airbnb app automatically lowers my nightly rate BEFORE I attempt to apply a custom promotion. It first reduces the rate THEN applies the promotion — resu... Latest reply by Robin1612