Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hey guys, I have a confusing one. I recently cancelled a stay at a property after the free cancellation period but well within the 50% refund period. I partially paid the stay and paid $848, and scheduled to pay at a later date a remaining $670. I request... Latest reply by Joelle43

I would like to briefly share how I understand the new Today tab and where I believe it needs improvement. At the top, there are two options: Today and Upcoming. When Upcoming is pressed, a new window opens with an animation. The title says "You have XX u... Latest reply by Joan2709

I canceled my reservation well within the allotted time. I requested a refund and was issued a credit for part of the amount instead. They refunded $304 but gave me credit for $1295 and will not refund that money. What should I do? Latest reply by Helen3

Dear Airbnb Support and Fellow Hosts ! This is our first time asking for help, and after contacting support multiple times and submitting two review disputes without resolution, we’re feeling disheartened and unsure about fairness in how this is being h... Latest reply by Nicky109

How can I edit "What this place offers"? Especially the "Not Included" section. Very frustrating!!! Latest reply by Alex

I had a guest stay for three nights. They called me prior saying there was trouble with a credit card. I directed them to Airbnb. I thought it was unusual and posted here. Everyone reassured me that the guest could not stay without completed payment. Th... Latest reply by Mak303

Hi there, I need your urgent help. I have a reservation by instant booking that i can not host, and i believe it is airbnb's problem. I have a reservation by instant book on May 3rd, which is not available. Thus i contacted airbnb and closed instant booki... Latest reply by Shelley159

I am a Superhost and have a property in Paris that gets consistently high reviews.I currently have a tricky client staying who is nit picking to get money back sending close of photos of all sorts of things to support.Out of the blue I had a message from ... Latest reply by James--Pad-A-Terre-0

Last week we had a national magazine come here to do a photo spread on our unique property and high ratings. Major good publicity for Air BnB. Now we have serious second thoughts about promoting the platform. We have multiple air bnb rentals but the new a... Latest reply by David9694

I'm curious if, as a general rule hosts enter their Airbnb rental units during a guest's stay (understanding that the guest is aware it's happening). For instance, to check for towels or bedding to launder or to replenish consumables, along the lines ... Latest reply by Jonathan2864