Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Host wants to raise the rate of the rental. She just emailed me. Latest reply by Joelle43

I just got a review with a few complaints — one of the main ones being that Airbnb didn’t refund the guest.I submitted a request for review removal since that’s clearly against Airbnb’s review and content policy, but it got denied. Customer support says t...

Hi EveryoneI’m reaching out to request help escalating an issue related to a false 1-star review on my listing. A recent guest overstayed by 2.5 hours past checkout without notifying us or checking out on time. When we informed him about our clearly state...

Has any host dealt with guest brining pets which I do allow. But the dogs are all over the couches. What to do with cleaning the furniture? Does anyone have suggestions that work? Latest reply by Bertha89

Guys I’m so confused. I joined Airbnb end of July and my Airbnb was doing amazing, we were booked nonstop all of August, September and October. And all of a sudden I declined few reservations because I thought they were going to have parties and now I hav... Latest reply by Elisa

Hi I have taken a booking in 3 weeks time for a room in my home. It is for one night. My daughter and I have been looking at dates to go to the theatre and she has booked the wrong date ie the day when I have a guest. Obviously the theatre ticket is very ... Latest reply by Joan2709

Hey there, guests mentioned few times that my some days of my calendar are blocked eventhough my calendar shows totally open? It prevents me from getting booking for longer stays... please help as this has happened few times lately. Merci Latest reply by Elisa

Hello, I am new to AirBNB hosting and a guest with a new account requested to stay for two weeks. The person keeps insisting to cal them and won't type their questions in messenger. I am suspicious, what steps should I take now to verify if this is a legi... Latest reply by Emilie

Hello! I’m having an error while trying to make a booking. I urgently need to reserve an apartment, but when I proceed to payment, I get the message: “You’ve reached the max confirmation attempts. Try again in 24 hours,” even though this is my first attem... Latest reply by Emilie

Hi everyone,Last customers made lots of damages and they refuse to pay for them. Airbnb air cover normally should refund mebut Airbnb doesn’t pay and doesn’t give me any explication for that. What can I do? Thank you Latest reply by Helen3