Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hey! Can someone help me I am a bit confused with releasing dates for trip lengths. When I select from 23rd til 28th should mean 5 nights right? But then Airbnb says its 4 nights.... and it blocks the 28th. Which I would like to leave available for anothe... Latest reply by Quincy

I'm two months into hosting on ABnB. I have five 5 star reviews. My prices are in line with those around me, but on the low end of that spectrum. My minimum stay is 2 nights. Last month I had 100% occupancy, this month (so far) I have 80% occupancy. My qu... Latest reply by Elisa

Hello i have been dealing with host name is jennifer so she doesnt respond me and she only respond airbnb agents and she refused to give my money back i asked here couple times for cancellation but she is non responsive how could i reach to executive team... Latest reply by Elisa

I am a Superhost. I have been on the platform for 6 years. My rating is 4.99. I altered my calendar for Jan and Feb 2025 to have a minimum of 28 day bookings because we are going to be travelling ourselves and I do all the changeovers myself. It looke... Latest reply by Elisa

The guest sent cancellation request wheere can I acknowledge it? Latest reply by Elisa

The last guest was the daughter of the person who booked my place. The following day after she checked in, she abruptly decided to leave, saying she did not feel comfortable living at my place. Apparently, she and her father did not read the listing and t... Latest reply by Elisa

I was very disappointed with this rental experience. The pictures on the website and the reality were completely different. The sofa was old, shabby, and very dirty. As soon as I checked in, I discovered that the door to the washing machine was broken, wh... Latest reply by Joelle43

Every time I try to access the get receipts and manage payments on my upcoming trip I keep getting an error message stating " an unknown error has occurred" on the app. When I try to access this via the airbnb website, I get sent back to the main screen. ... Latest reply by Rebecca

A month and a half ago, I had booked a townhome for October 18-19 for 6 guests. Come that Friday around 4:30 PM, I get to the AirBnB, and cannot find the details for entry anywhere. So I message the host, and he replies by saying that the townhome is not... Latest reply by Joelle43

I received a notice from host about damage to the unit. We did not do any of the damages. He had picture of every scuff and mark on the walls. He also said the bedding was all damaged. We are four old people! We did none of this. feel Ike he needs t... Latest reply by Alicia753