Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Has Airbnb stopped the holiday ecard they used to offer us to send to our previous guests? How do we reach out to all our previous guests when we want to offer discounts or special rates to them as a way to express our gratitude? Latest reply by Paula

When gust check in, do I need to ask for passport to register guest to TM. 30? Latest reply by Shelley159

Hello everyone,I hope you're all doing well. I’m currently dealing with a situation and would appreciate your input. I recently approved a guest who has no prior history on Airbnb, meaning there are no reviews from previous hosts. The guest is requesting ... Latest reply by Joelle43

I don’t want to charge a cleaning fee. How do I turn this off on the site? Latest reply by Rebecca

I have a villa in Bali. I get many enquiries to come and view my villa. A couple of times I have allowed it but they only want to bargain the price and try to pay me direct which I will not do. What is the best way to stop this nonsense? Latest reply by Emilie

Please advise next steps - a young guest, went out, got drink, bunder the guise of "emergency" and thay were his cousins, brough to FREEKING strangers into my home at 2:30am on Friday morning. one of the strangers stole 2 of my expensive camera's.Have op... Latest reply by Emilie

Hi, How can I clean up my inbox and delete old messages? Thank you Latest reply by Joelle43

Good Day kindly assist reschedule a new date to finalize the payment of below booking. Il only be able to pay it after 3 days from the initial request. im meant to pay in the 9th Dec and il make a payment onthe 13th Dec ** **[Reservation number hidden... Latest reply by Emilie

I started my listing this past spring. I completely remodeled the whole condo and I have over 50 perfect 5 star reviews. I made the mistake of taking a last minute booking. She scammed me for a free stay and left me a 1 star review! Her complaints don’t e... Latest reply by Helen3

Hello respected people, I first time used AirBnb and since my parents are here from different country I planned to take airbnb for 30 days for a nice stay. I was there before the night my parents are coming. Im 26yrs old and Im fine with smoke smell and a... Latest reply by Helen3