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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I recently had a bad experience with a guest that left the sink of the master bathroom clogged and i figure it out after the period of resolution center for claim and ask money. Airbnb should cover claims for long terms reservation more than 14 days becau... Latest reply by Paulette165

I have recently been having trouble with the airbnb app on my desktop. The graphics a all , very small. strange, not easy to read and hard sat community cafe Latest reply by Jane1077

Hi, me and my boyfriend just checked out of our Airbnb, we moved all of our things out and vacuumed stripped the beds. The Airbnb host then made us mop and clean down the sides but we didn’t have enough time to put the linens on the beds for the next gues... Latest reply by Shelley159

Hello, I was hoping for some help, advice on how to respond and handle this. The people pleasing side of me wouldjust do as they ask and I would probably just do it for a quiet life and good review. But then the more I think about it the more I have got ... Latest reply by Grace1408

I have the following rule:"I go to bed at between 8~9pm. The hours of 9pm to 7am are 'quiet hours'. Please limit noise (phone calls, tv, etc.)" I also ask my guests before they book what times they anticipate arriving and leaving on a typical day. My last... Latest reply by Gail1118

Has anyone had to deal with a fake review? I had someone book one night in one of my hotel rooms. They didn't stay, requested a refund, wrote a fictitious review promoting another hotel. The user went so far as to say "the mold was growing through the cou... Latest reply by Juliana1007

Hi everyone,I’m dealing with a really upsetting situation. A guest demanded a cash refund after checkout and refused to leave my property. He stayed 4 hours past checkout, saying he was “just in the backyard” — but that’s still my private property. When I... Latest reply by Mariam369

Anyone else experiencing spam like replies from host support? A side from being on the phone with Airbnb support for close to an hour and trying to communicate my question, I kept getting Airbnb support messages from their resolution centre which didn't a... Latest reply by Helen3

We have a guests staying for about 2 weeks, half way through their stay they are complaining that there are cockroaches in the house. Our properties are on an island (tropical weather), therefore a cockroach entering the house is not unheard of, although ... Latest reply by Will4495

Does the clock start from the reservation's check out date? Or actual check out date? What if a guest does not check out in time and stays an extra day but there is no modification made on the Airbnb platform to the original reservation to reflect this? ... Latest reply by Joelle43