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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I just received an email from Airbnb telling me that my property is less likely to be shown in searches because I have declined the last three requests. These requests all included people asking for things outside what my listing offers i.e less nights ... Latest reply by Peg327

I'm SO tired of guests telling me they didn't realize what the check-in time is. Doesn't Airbnb send that to them in a confirmation letter? I'm sure they have to agree to the rules and the listing before booking. My check-in time is between 2-4 pm. I sent... Latest reply by Kathleen1121

I hope this is the correct place to post! Yesterday I'd been communicating with a guest who was checking in that afternoon. The last message I sent was immediately followed by a phone call from that same phone number saying "I don't have an airbnb rese... Latest reply by Elena4354

How often you have guests who lie about number of guests stay in your Airbnb? In my case I see roughly 20% of them do so, I have a policy of $20 extra guest in my listing but I see more and more guests claim that just one but come in with total 2-3 peop... Latest reply by Freddy194

My home has a no smoking policy and I have video evidence that they were smoking on the front porch and bringing lit cigrattes into my home. Airbnb is saying that in order to end the reservation early we would need to refund the guests, even if they broke... Latest reply by Cheryl725

Good afternoon. I am Relocating to downtown Chilliwack and I have a two bedroom Coach house on my property that I'm thinking about hosting. I was wondering if anyone else in Chilliwack hosts, And Wood let me know of the interest of people wanting to stay?... Latest reply by Mishi5

Guests stayed 2 nights of a 5 night booking. Complained that the AC was not working properly, despite guests that checked out the same day as they checked in having no complaints about the AC. I checked my remote thermostat and it showed a history of 74 d... Latest reply by Christy305

Hi friends. So I wanna discuss and see if we find any solution to problem I’m facing in Airbnb now after the update. I rent out a room in my apartment. So it was important to me to see guests photos BEFORE I accept booking. Now this feature is gone. And i... Latest reply by Marie8425

Hello everyone. I am a new host and was very unlucky with our recent guests. I am sorry for the gross details, but they left excrement marks throughout the house (one family with 3 teenagers, no babies, no animals), hid dirty (with the same substance) to... Latest reply by Lorina14

I booked an accommodation height months away from the date of the event we have to attend. 10 people including 4 children, one elderly, 5 women with some of them arriving from America straight to an accommodation, and with limited location due to health s... Latest reply by Odile366