Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hi all, I'm a guest an Airbnb currently - I hope this is the right place to ask for any views ie for guests as well as host. My host lives in another country and it seems has a neighbour who manages check-ins. The host provided the apartment number for me... Latest reply by Rebecca

An Airbnb tenant checked into my short-term rental today around 5 PM. At 8 PM, they reported that the dining table had a crack on the edge, stating they didn’t want to be blamed for it since they’d only been there for a few hours.The previous tenants left... Latest reply by Shelley159

Your help is needed guys. Latest reply by Rebecca

Airbnb cancelled a reservation 3 months after guests stayed in our home. The guests stayed April 2024, Airbnb cancelled the reservation Today July 3rd. The guest no longer exists on Airbnb, their phone number does not exist, and Airbnb says on the message... Latest reply by Joe1

Hi, i paid for a deposit to a host but then it said that the dates were unavailable, the host said that no money would be taken as she hadnt accepted it? The money has been taken from my account. How do i get that back?? Latest reply by Paula

I’m trying to find a vacation home for a SMALL party . 10-14 people, I will clean up Only 4 people will be staying the night . The rest are going home . THANKS . Location in Jacksonville, Fl Latest reply by Paula

Is there a way to cancel a booking with the guest’s permission without getting charged? dates we’re supposed to be blocked off but a booking snuck in. Latest reply by Paula

Hello everyone! Typically when a guest books I set their scheduled message with their door code that goes out a day before they arrive. Lately, I have been having people book during the night, while I am asleep, and they are wanting to check in right awa... Latest reply by Paula

My daughter rented a home to spend a week with her best friend who had been deployed overseas. There a few minor issues with the home but she left a 5 star review. The host filed a claim for false damages, requesting payment for my families visit to the ... Latest reply by Bhumika

Guest left a negative, biased 2-star review on one of our most popular listings. We have been working hard to keep the super host status. As a consequence, it decreased from 4.97 to 4.88. We did our due diligence to communicate with the guest. Jeannieb ... Latest reply by Bhumika