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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Regarding Booking I am extremely dissatisfied with the level of Airbnb customer service I received and with the way this entire situation was managed. While I understand there are always two sides to every story, it is discouraging to feel that, as a hos...

We have a strict cancellation policy. Recently we had a guest wanting to amend their booking. ( number of people ) Which we happily did. However by agreeing to an amended booking it allowed the guests to cancel their booking within 24hours with full re... Latest reply by Emiel1

I have barely gotten any bookings this year and have only had one one-nighter in November with ZERO reservations for the rest of the month and ZERO reservations for December. i am a super host, have had nothing but 5-star reviews, plus one fake review t... Latest reply by Silvia-Brasil0

Hey guys,Today I received a review that has left me really frustrated. You all understand how much effort goes into every reservation.The only extra thing we did since our property is very rural and spread out was to take the baby’s milk down to the guest... Latest reply by Mafe27

Hello, I want to share an update with the community about an issue we experienced with a recent guest, * (Anime profile picture). He currently lives in the same town as us and is staying in different places while his new home is being renovated. Our l... Latest reply by Hoang148

Hello everyone, I have guest arriving tomorrow and while my caretaker was shoveling snow, he accidentally broke the drain pipe to my hot tub. I let the guest know and they said that was the main reason for booking our home this weekend, asked for a discou... Latest reply by Patricia2526

Summary: Guest Misconduct:The guest smoked inside the room, brought unauthorized visitors, and entered private areas without permission.They later attempted to extort $150 to remove their review. False Review:The guest left a 1-star review with false clai... Latest reply by Helen3

Hello,im new at hosting. What happens when a tenant lied and said there would be two people but there are actually four? House can handle four but why lie?! She sent me this long thing about her parents staying at the house to visit her for Christmastime ... Latest reply by Elaine701

We are extremely disappointed with Airbnb and how our reservation was handled. Airbnb canceled our stay because the automatic payment didn’t go through — but we were never notified that the payment had failed. According to Airbnb’s own policy, guests are ...

I would like to remove the gift card on file to put it on someone else's Latest reply by Alex