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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello fellow Hosts! I have a great concern and am both sharing and seeking feedback please, thank you. Things have been relatively smooth since I started in September, so I am still relatively new to the platform (but I am not ignorant of the process).Ho... Latest reply by Lana1222

Hi everyone,I have a guest who faced some issues during their stay and is now requesting a partial refund. The concerns they raised include:Difficulty finding clean bedding, which was later addressed by sending housekeeping.Unknown individuals knocking on... Latest reply by Robin4

Latest reply by Bobby101

I received my first request from a potential guest. While they are verified, they have no reviews. It looks as if they have had 1 trip. They did tell me the purpose for their trip, which is moving back the area and looking for a place to live. My biggest... Latest reply by Ann-Marie106

hi all - A guest left this morning, and my housekeeper reported that they had (1) broken one of the window screens, which was now on the lawn outside (2) left a big, nasty stain on the carpet and (3) damaged a sort of bed curtain/doorway thing. I was on m... Latest reply by David11304

Can you enlighten me? I had a booking marked at 35 a night payout .I charge 60 and don't have any percentage off or special offers nor smart pricing.why would this be? Latest reply by Diane10

I noticed that the electricity usage has gone up from £1 a day to £10 a day and got quite alarmed ! I am hosting 2 friends on one room so I know it’s not them or me and the Airbnb guest last night left his door open and I heard a loud noise and realised t... Latest reply by Sotiria6

Dear Mr. Chesky, I’m writing to you with an urgent and heartfelt request on behalf of my family. We booked an Airbnb (confirmation code: **) on September 2, 2024, for a stay scheduled July 12–19, 2025. It was meant to be a much-needed and joyful famil... Latest reply by Lorina14

Hi, so I have lodged a request for reimbursement for a replacement as it is unsafe to use cracked glass electric hobs. I couldn't get back to the property until a few days after the guest checked out. He must know, or his companion must know, they had don... Latest reply by Anne1057

Hello fellow hosts, Our listing currently appears at the top of search results for places to stay in our city, if not the entire country. However, it’s been a week since we launched, and we haven’t received any bookings yet. Is this normal? Latest reply by Enock-N--Jaqi0