Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

If my single accommodation allows two adults, up to what age child is allowed ? Latest reply by Zheng49

We stayed at a Vacasa property in Gulf Shores, Mandevilla at Martinique, in May. The house was plenty comfortable and we had a good time. We did have some issues. The fridge didn't cool or make ice. We had to keep all our perishables in the wine cooler an... Latest reply by Sandra856

(Note: I am not a host. I have searched this site and the internet but can't find an answer).As a guest in charge of planning trips with friends, while browsing possible bookings I would love to use listing # or codes for individual places to send my t... Latest reply by Mike-And-Jane0

The guest complained about the space from when they arrived. My listing is very clear with what I offer and what is not available. Latest reply by Ko19

I recently had a guest reserve my house for one night for one guest. I could barely understand their messages and they had no reviews - but I am in the business of hosting and need money. I also understand that everyone starts out with no reviews at some ... Latest reply by Vitalii11

We have a guest that reserved our home with 8 people listed on the reservation. There are at least 11 people staying on the property. This is the first time we have had this experience. Any advice on how to address this with the guest? Latest reply by Rebecca

Hello all,I was trying to send my guest a small refund PRIOR to check-in. I noticed when going through the steps, when it asks 'what is this payment for,' the only option I see is 'change dates or guests' and it wants me to change the reservation. I don't... Latest reply by Sandra856

So as I am traveling I realized that I hate having to go through the filters every single time since like 90-100% of it is always the same. I want the entire home, I don't want it above a certain price, I want wifi, etc. Is there an easy way for them to s... Latest reply by Rebecca

I can’t get over how they’re refusing to deal with the non payment of hosts fiasco. I have been dealing with their nonsense since September and especially since April 9th when they lied to me repeatedly about why I didn’t get my payout. They continued to ... Latest reply by Rocio503

Hi, I have a guest who wishes to cancel a 2 night ‘add on’ stay that she booked - she still has an 11 night booking prior to that, however her Dads operation has been cancelled so they don’t need to stay for the 2nd booking of 2 days. I’m happy to issue a... Latest reply by Bhumika