Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Has anyone had this issue before? I have had zero contact with the guest other than the usual quick back and forth about check-in instructions. No issues, no cancellation.   Latest reply by Elaine701

Our property accommodates up to 8 persons, but how can I attract families of 4 or less? Is there a way to show two prices on Airbnb. I want to attract smaller groups but unsure how I set up two different price ranges. So looking at a price for 1-4 peopl... Latest reply by Stefan4701

I logged into the app last night and noticed that my listing was at risk because I "encouraged guest to cancel." It refers to my current reservation, a couple who checked in a few days ago and have not mentioned any issues, nor canceled. Our only comm... Latest reply by Frances3408

Hi,in the last 2 bookings, I’ve had guests who have broken coffee mugs, coffee jars. Misused my water purifier. Etc. none of these are big costs that cannot be managed but at the same time, it’s an expense to me. What’s the ideal way to deal with this? S... Latest reply by Bhumika

Last year at this time was booked solid. However not seeing that this year. In North Tahoe. Kings Beach. Whats going on? Latest reply by Susan1070

My amazing house cleaner suddenly went MIA. I'm looking for some recommendations. Please only rec someone you have used and trust.ThanksChris Latest reply by Elisa

Hello Community, Recently, a guest wrote a review which I believe violates Airbnb’s Review Policy. By the guest own admission, as she has written in her review…..she is leaving a negative review because I, (the host) requested money for damages & an extr... Latest reply by Rachael43

Hi, can I decline a booking if the guest has previous review from another host which was not good review and it will not affect my rating? An example I have this guest interested but her most recent review was not nice at all. Thanks Latest reply by Idowu-Peter0

After a recent 2 week stay, the host sent a reimbursement request for $421 due to supposed clean up due to pet hair. He attached a receipt that was documented as "power wash pool deck due to pet hair" and a receipt for "cleaning pool filter due to pet hai... Latest reply by Marie8425

So one of my guests had at least 6 dogs, some of them were aggressive and huge. None was declared. When asked why she isn't declaring them, she told that it was an Emotional Support Animal and that we are not even allowed as hosts per airbnb policies to a... Latest reply by Marie8425