Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello, How can I block a former guest? For example, if someone does not indicate they're bringing a pet, brings the pet anyway, doesn't pay the pet fee despite being requested to, how can I not receive stay requests in the future from this person? Airbnb... Latest reply by Kia272

Hello We provide BBQ grill and propane, but I have a new guest asking for a full tank of propane and an extra one just in case they run out. On our listing it just mentions BBQ grill it doesn't mention that we provide propane but we provide it it anywa... Latest reply by Willene1

Hello, I am currently buying an apartment in Seville in the Santa Cruz area 5 minute walk from The Cathedral. I live in the USA and need a lCo-Host to create and manage an Airbnb listing, greet guests, answer guest questions, do cleaning/laundry/restock... Latest reply by Helen3

Hello All, We have an unfortunate story with a guest we would like to share with all the community. Yesterday, a guest contacted us asking if he could het a free early check-in, we offered him a free early check-in. Few hours later, our guest contacted us... Latest reply by Joanne967

The host of the Big Bear Lake, CA Airbnb we stayed at left a retaliatory response which, thus far, customer service claims it cannot remove in response to my review documenting a gas heater being stuck on in July, causing unsafe temperatures of up to 99 d... Latest reply by Marie8425

Hello Airbnb team , I’m a new host and I would love to get advise on to get bookings have done everything recommended by the support team and I still haven’t got any bookings in the last 3months have been on the app https://www.airbnb.ca/rooms/12275663... Latest reply by Suzanne1065

So I have just had two guest's stay and to my mistake they person making the booking was booking on behalf of the guests So the AirBNB account owner is the wife and the guest staying was her husband and a colleague. She had good reviews and yes it was a m... Latest reply by Paul75

What do i do when a guest does not show up for his reservation and they are asking for a refund? Latest reply by Love223

When we arrived at the listing in Negombo, Sri Lanka, we were shocked that the apartment was not as described. The apartment was split in two with a lift / common entrance between the floors snd the door to the bedrooms wasn’t secure as the lock was broke... Latest reply by Stella750

Hi all. I am a host on airbnb for about a year now. I have an inquiry from a potential guest who want to stay for about 6 weeks. My question for hosts who have had experience in hosting guests long term is is there anything I need to watch out for or ... Latest reply by Kathleane0