Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello! Has anyone experience their renters accidentally cancelling their booking part way through the stay? My renter is supposed to be at our place for a couple more weeks but they accidentally cancelled the booking. How do I handle this? I can’t find a ... Latest reply by Laura8446

On a recent post, I had a asked about a 2 star review, and how I felt it was categorized as retaliatory, disputed the review, and ultimately, airbnb decided it met the terms and conditions, and upheld it. Case closed on that issue. But now, there is a mu... Latest reply by Mitch479

Hi fellow hosts, We started hosting back in April this year. We had a lot of great bookings and everything went really well. We quickly achieved some goals, like guest favourite status and top 10% of homes etc. For context, we Airbnb our primary home and... Latest reply by Joan2709

I had the worst Airbnb experience of my life during an 8-day, 7-night stay — it was a complete nightmare:1. No hot water2. Some rooms didn’t even have toilet paper3. Multiple power outages (fuse tripped several times)4. No air conditioning during a 37°C h... Latest reply by Man-Pui0

Seeking support from experienced hosts and members for virtual and in person engagements. Latest reply by Bhumika

I need some help on how to navigate and what repercussions the guests would have for hot boxing the daylights out of our brand new remodeled home. There is a no smoking policy. What can I do? Latest reply by Karl1705

Hello! We have been using airbnb for a while for years, and this is the first time we have complained about a place. Its unsanitary, disgusting, the host is super unresponsive, and even more unresponsive is the airbnb support. I think its pretty shocking ... Latest reply by Steve4801

HiI’ve blocked off some dates but quite frequently dates just unblock and I get guests requesting them - why if I’ve most definitely blocked them off do they randomly just unblock? There’s no pattern to it……sometimes it’s a week or two away or can be a mo... Latest reply by Rebecca

The landscape has changed and the days of getting reviews removed have passed. We need to embrace it and use it as a selling tool whenever possible. I know all too well the feeling when you see that 3 2 or worse 1 star review hit the inbox. You feel lik... Latest reply by Shelley159

I used to get about 4-5 bookings a month and monthly bookings regularly for last 4 plus years. Ever since Airbnb started inaccurately using AI to drive details on the Host site I have lost all activity even though I am a super host. It is very upsetting a... Latest reply by Joelle43