Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi everyone! I have seen an increasingly large amount of guests using fake (plastic) roaches to push for a full refund. The scam goes like this: the guest checks into the listing, and the day of checkout sends you a message saying they were very busy ... Latest reply by Jennifer5428

Hi everyone, I’m hoping a Community Manager can step in because I’m stuck in a loop with frontline support.This morning I received a Christmas-week booking (Dec 23–28) at a base rate of $575/night, which was then correctly discounted by my 20% holiday pro... Latest reply by Joan2709

Hi, New airbnb host here. Please advice me, we had a guest book for a 37 day stay at a discounted rate. 3 days to their checkin, they requested for a date modification and shortened their stay to 14 days. They checked in yesterday and i just received a m... Latest reply by Elisa

Hi.Im wondering if someone can help me overcome this new system from Airbnb which is just the worst. Before when a guest would leave a bad review as a form of retaliation because we would enforce the cancellation policy, we could call Airbnb and speak to... Latest reply by Sam6090

How can I make my listing more attractive to guests that are wanting to stay over for one night and only need a bed, shower, peace and quiet, wi-fi and a safe parking? My fees are not high in comparison to other places in our small town in the Karoo. As... Latest reply by Shelley159

I’m looking for a digital screen device that I can do a personalized greeting and information like check out times and such on. Latest reply by Umashankar2

For those who read my previous post, here is an update : Airbnb decision has been lame after I escalated the case to a Senior Manager : I have been informed one more time that no proof is asked to a guest who complains about a smell, whatever it is, real...

I am currently unable to receive bookings past April for my properties in airbnb. I have checked with my PMS (Ownerrez) and cannot see any blocks on my property, or anything that should be limiting booking. When I go into the dates on my calendar in the a... Latest reply by Joan2709

Post:I wanted to share my experience in case it helps others avoid a similar situation. We booked a property in Milwaukee operated by The Hosting Company. When we arrived, the place was in very poor condition — stained carpets and couches, old food left i... Latest reply by Jennifer5424

I would sure like to talk, communicate with someone at Airbnb. I am finding hosts that do not care about or abide with your policies on Non-Discrimination and Hosting guests with accessibility needs. Perhaps, someone who is responsible for hosts being edu... Latest reply by Kathleen1201