Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi all... First time posting, but I have come to this forum frequently as I started hosting with Airbnb last winter. We have had fantastic guests and superhost status. At the end of July we Had a guest who during her time there I heard nothing from. S... Latest reply by Eleyna0

Guest walks in said he checked internet speed it was not fast enough and cancelled... so the guest and I were okay with him cancelling we had a very good communication... but are guest just making up stuff??? Latest reply by Bhumika

We have a group of ten coming in for two nights. (April 28-30th) Our rental is had a catastrophe and Im looking for a place to point our guests. It would be $310/night Latest reply by Elia3278

We currently use a third-party application to send scheduled messages to our guests but would love to use Airbnb's new feature. However, our check in message includes the guest's code for our keypad which is always the last four digits of the guest's phon... Latest reply by Angela3090

an inquiry just expired and I assumed because the guest was asking questions and I was responding to her questions the inquiry would not expire, but it did. how do you guys work around that? is there a way to extend an inquiry. I find when I contact air b... Latest reply by Pat271

Hi, We have been Airbnb hosts for over 6 years, superhosts and have never filed a claim before. Now for the first time, we had guests cause substantial damage to our house. We are shocked to find that Airbnb refuses to cover the damage. Damage was direct... Latest reply by Delphine-and-Markus0

current booking im in that im not happy with what was given to us. Latest reply by Mike-And-Jane0

Hello,We finally have our first guest coming on Nov 6. So excited! but I'm nervous this won't go smoothly in terms of communication with our first guest.What communication will AirBnB have with our guest that I need to coordinate or set up?Where do I set... Latest reply by Breanna

What can I do? My guests is checking in this week. They have obviously changed their minds about the trip and have asked to postpone the trip to next year. I refused the first request, as I’m likely to close my Airbnb during that month. He immediately req... Latest reply by Andrea4812

Hi, I would like to book this villa, but I am scared that it might be a scam. ** It is perfect for what what we need. But I was nearly scammed on Booking.com so I am being really cautious! Please let me know your thoughts. **[Identifiable listing in... Latest reply by Bob297