Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

Would someone like to look at my listings and tell me how I can improve them? Dragonwood Family Retreat Dragonwood Main House Dragonwood Bunk House **[Title/content updated by Community Manager] Latest reply by Rebecca

HelloI have a female guest who will be checking in around 6 pm on 23 January 2025 but my friend has bought me a ticket for Swan Lake for the same night. I'm looking for someone who can welcome this guest. Ideally, someone who can arrive around 5 pm so I c... Latest reply by Rebecca

Ive had a professional photographer come and take photos of my cottage but the photographs look awful and do nothing for my product. Quite frankly I want them taken off. So bad I feel I shouldn’t pay for them. I have spoken to customer services and they t... Latest reply by Handre12

I have had a guest request a change to dates of booking - the first time less than 24 hours notice - however I accepted it due to the circumstances, the second time just outside the 24 hours, which I have reluctantly accepted - although I would like advi... Latest reply by Rebecca

payment error and reached quota. i very need your fix asap , i need to find a place to live Latest reply by Rebecca

Hi folks I’m a Superhost for 10 years in desperate need of help. Airbnb Support have shown to repeatedly be unable to fix the issue. I have 3 listings in Norway. My “How to get inside“ check-in instructions are not visible on 2 of 3 listings 臘‍ I’m desp... Latest reply by Joan2709

Hello Hosts! Happy Holidays to you! I am learning sofar with my experiences with AIRBNB that short term stays are much better to deal with than having someone re-book weekly and staying for long term. It seems when people stay for more than a few weeks t... Latest reply by Paula

Here is what happened to me! I had a guest whose behaviour was very damaging. He came earlier than expected but I received him anyway when he chose. I upgraded his accommodation from a room that was 30 Euros per night to another that was 40 Euros per nigh... Latest reply by Alicam0

why our Villa name does not appear when searching for it in the booking engine on AIRBNB, is there a setting in the Airbnb listing that we should do?maybe there is a factor because the search is more frequent than other Villas?thank you for helping Latest reply by Shelley159

I need help on this one:We don't accept pets, as we have guests with all sorts of allergies. But some guests try to get past our rule with the term "emotional support animals." There is a guest pending such a request. How should I respond? Thank you Latest reply by Suzanne1117