Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Booking request said he would be visiting Chicago yet he rarely emerges from the room. He has not used the kitchen to cook any meals. This is uncomfortable. Today it is going to be cool so I’d like to ask him to give the air conditioner a break- he is her... Latest reply by Jane472

Hello, My availability window is set for "6 months in advance" however the calendar is open for dates past the 6 months. I have my calendar synced with Vrbo and that calendar also has a 6 month window. I have unsynced and then resynced the calendar to se... Latest reply by Amy2645

Airbnb status code 403 is an error that can occur when you are trying to access a resource that you don't have permission to use. This can happen if you are banned from using Airbnb, or if there is a problem with your account. What does that mean? What ha... Latest reply by Johanè0

Hi, I havent had a single enquiry for July have bookings gone down? This is generally in London and particularly London N17. Usually I'm always booked up. Any feedback welcome. Shirley Latest reply by Marie8425

I declined a booking as I had agreed to allow family to stay. Family are no longer coming and I would like to contact the person who made the booking request to let her know that the space is now available. Can I contact via Airbnb messaging as part o... Latest reply by Paula

A guest recently brought 3 large rotweiller dogs that were not previously disclosed. I saw them in the security cameras and requested the pet fee according to my house rules. She said they were all 3 service dogs. Never were they leashed or had vests when... Latest reply by Rebecca860

Hello hosts. Please tell me, maybe someone tried to solve the issue with a photo instruction for the convenience of the arrival guests? I have been hosting guests for 4 years now and still have not found a page where I could upload a file with photo instr... Latest reply by Nana31

They said if I cancel before 3 PM I will get 100% refund. I did not. I only got partial and then when I contacted them, they said they will call me back in two minutes and they never did almost been two hours right now is ridiculous and shame and it’s ill... Latest reply by Lorina14

The host was talking to me on the deck.Proceeded to enter the home and go through the rooms to see who was there.Is this wrong? What about my privacy? Should I look for compensation as the tone for our weekend changed, very uneasy feeling.Send your ex... Latest reply by Elaine701

Hello - first time poster to the community here, but I've found earlier conversations very helpful to read. Long story short: we found bed bugs in our AirBnb this past weekend (confirmed by a pest control report) and I am concerned Airbnb and the host ar... Latest reply by Lorina14