Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

how do I escalate my claim above a “non-support ambassador”? I have been begging air bnb for support with a nightmare situation. We are going on nearly two weeks without any resolution. I have been assigned three different support ambassadors who have all... Latest reply by Andre15229

We booked a stay in the Boston area and the host had to cancel a day before. That amount was refunded. In my messaging with Airbnb, they promised to refund me the difference between the amount I ended up having to pay for another place. They reneged on th... Latest reply by Laura6896

I have a guest who has had at least 12 messages asking me about his stay. I have a note on my site that if they want to rent a hot tub, I can make arrangements for that. He requested that I find out about the spa. I made contact with the company I have us... Latest reply by Sue2325

Hello, I have a returning guest, and they are great guest. They follow rules and take care of the unit. They would like to book again my airbnb unit for 2 nights. The problem now is that on the first night they are only 2 people and for the 2nd night they... Latest reply by Bhumika

its more than a month now since our last guest. Latest reply by Paula

Hi ,it’s been a month I have listed my apartment in air bnb but I’ve just gotten 2 bookings. The first one left good review the second one is in at the moment. Prices r reasonable too. This is the peak season in dubai. Is everyone experiencing this ? Latest reply by Paula

I do not see any other option but to book Airbnb for one month and convert to written lease for last 5 months. If they want 6 months, host needs protection. I know of no other way to do it. We give a better rate for long term however a 6 month deal on Ai... Latest reply by Gary1152

I’m a super host and typically stay packed up during the summer but I have absolutely no reservations for December. What are some things you do to boost your downtime in the winter?I’m also interested in how to keep your listing at the top of the list for... Latest reply by Helen3

Hi, i have received superhost coupon from airbnb, trieng to make payment for my airbnb reservation from last two days with app and browser but error pops up saying Airbnb Bank decliened payment, contact them. i informed airbnb support but they are also no... Latest reply by Breanna

I have a current guest who rented my home four months before his arrival. He stayed 20 of his 92 day booking before asking if he could cancel the remainder of his stay. It is low season so I rejected his change request. Today, his credit card was rejected... Latest reply by Gary1152