Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

During my stay in Berlin at Numa checkpoint Charlie water began leaking from a light fixture in the ceiling. I slipped on the water that had pooled on the floor and had an injury to my leg and back. I reported this to the host and to Airbnb right away.Air...

I got a cancellation a few months ago. The gal tried to book at 1am when clearly the room was booked and check out wasn’t until 11am. Therefore the guest canceled and wrote me a 1️ review. Just last night another guest checked out and canceled after thirt... Latest reply by Judy1147

I have two listings on AirBnb and only one of those listings on VRBO. When I try to sync them, AirBnb combines the calendars in both listings together and sends that information to VRBO. I only have one of those listings on VRBO so it makes a mess. How do... Latest reply by Paula

I received a booking request today. when I logged into my account to look at the request, I found a notice telling me my fees were being raised from 3% to 15.5%. The program offered to change my pricing to match the 15.5% increase. Does that change apply ... Latest reply by Emilie

I’ve just checked in and unfortunately I’ve noticed several issues with the accommodation that I would like to report immediately.Firstly, the room does not appear to have been properly cleaned before my arrival. There are visible stains and hairs on the ... Latest reply by Emilie

i am trying to make a booking but it says mi phone number is linked in another account Latest reply by Elisa

Please check your maps are still showing the right locations . ... had a guest check in over the weekend who went to the incorrect address Airbnb showed on the map to check in. unfortunately Airbnb changed my map location which has has always been correct... Latest reply by Rebecca

Are your guests normally free to use air conditioning at any temperature and throughout the year? What is the temperature you consider appropriate inside the house? Have you ever had problems with guests and air conditioning? I ask because in the past g... Latest reply by Barbara2519

I’m a long-standing Airbnb host and guest. A recent review following a stay in Mexico City contains factual claims directly contradicted by the host’s listing and our Airbnb message history. Airbnb’s Terms say reviews “must be accurate,” yet both of my pe... Latest reply by Barbara2519

I have decided to transfer the management of bookings for my only property (a ski apartment in Austria) to a local property company. Is this possible to do without having to cancel all bookings and asking guests to re-book with the new host? Any advice on... Latest reply by Paula